IT & Network Officer - MITE University
(2023-10)
- Manage all IT labs, including maintenance of desktops, laptops, and all-in-one systems
- Handle all network-related issues, including Mikrotik firewall and UNIFI device configuration
- Oversee and support online meetings via Zoom and Microsoft Teams
- Conduct online exams and technical support for British Council (ACCA and University of London Maintain printers, scanners, IP phones, LED/projectors
- Handle and troubleshoot IP phones and related systems
- Resolve user and student complaints related to email access, biometric attendance, and ID card systems
- Maintain and troubleshoot printers, scanners, Zebra printers, and color printers
- Communicate and coordinate with vendors for IT support and procurement
- Provide helpdesk support and resolve daily IT issues for staff and students
- Troubleshoot and resolve issues related to LEDs and projectors during classes and events
- Monitor and maintain CCTV camera systems across campus
- Administer and support Microsoft Office 365 applications and services
- Create and maintain IT inventory records and asset management
- Generate reports and escalate critical issues to the IT Manager as needed
Senior IT Officer - Indus Hospital Health Network
(2022-04 - 2023-10)
- Installed and configured computer hardware, software, systems, network switches, and printers including Zebra kiosk machines Installed/configured systems, switches, Zebra kiosks
- Monitored and maintained hospital-wide IT infrastructure and data center equipment
- Configured and troubleshooted email systems, Outlook, and domain accounts for new users
- Maintained and tracked IT assets and inventory records in internal systems
- Managed daily user data backup operations through specialized backup software
- Provided timely IT Helpdesk support to hospital departments and end users
- Ensured optimal performance of hospital IT systems to support clinical workflows
- Collaborated with biomedical teams for the integration of IT systems with patient care devices
- Assisted in the implementation and maintenance of healthcare applications and digital systems
- Supported training sessions for new staff regarding IT usage and data security practices
IT Officer - United Medical & Dental College & Creek General Hospital
(2017-06 - 2022-04)
- Handled day-to-day IT support for all desktop PCs and laptops, including troubleshooting hardware and software issues
- Resolved user complaints and helpdesk tickets efficiently, ensuring minimal downtime
- Performed hardware repair and maintenance, including direct coordination with external vendors
- Maintained and troubleshooted printers, scanners, and ensured smooth operations across IP based printing systems
- Provided full AV and technical support during auditorium events, seminars, and academic functions
- Monitored and maintained CCTV camera systems, ensuring proper recording and functionality
- Managed thumb attendance machines, including data sync and issue resolution
- Supported and maintained hospital and academic software systems, including ERP and internal IT tools
- Created and managed student ID cards using printing and encoding systems
- Oversaw Active Directory and domain user management, including user account creation and policy enforcement
- Ensured continuous network uptime and resolved connectivity issues in labs, offices, and wards
- Regularly updated system software, applied patches, and conducted basic cybersecurity checks
- Provided maintenance and support for IT labs, including hardware/software configuration and upgrades
- Reported technical issues, updates, and IT operations to the IT Manager on a regular basis Engaged with emerging IT technologies, contributing to testing and implementation of new tools
IT Support Officer - One Apple International Corporation
(2013-03 - 2017-05)
- Provided Level 1 IT support to users across multiple departments via IP Phone, remote desktop, and in-person assistance
- Responded to daily helpdesk tickets related to hardware, software, and network connectivity issues
- Installed and configured computer systems, printers, scanners, and basic networking equipment
- Maintained and monitored data center equipment, ensuring uptime and issue logging
- Set up user accounts, email configurations (Outlook), and applied security updates
- Supported ERP and POS systems installation and troubleshooting, including offline tills
- Maintained IT asset records, conducted routine audits, and prepared reports for IT management
- Assisted in IT audits by generating compliance documentation and resolving flagged issues
- Provided end-user training for commonly used software and basic system operations
- Escalated unresolved technical issues to Level 2/3 teams and ensured proper follow-up
- Configured and updated biometric devices (Bio Attendance) and ensured data sync
- Maintained proper documentation of IT procedures and incident logs
- Occasionally guided junior IT staff and assisted in onboarding new technicians
Surveillance Officer (Part-Time) - Shahzeb Saeed
(2022-04 - 2024-03)
- Managed and monitored CCTV surveillance across 10 retail outlets in Karachi via centralized Command & Control Centre
- Operated and maintained Milestone video management software for real-time and recorded footage review
- Monitored PTZ and fixed cameras to detect and log suspicious activities across store locations
- Coordinated with internal security teams for routine surveillance system checks and maintenance
- Ensured continuous operation of CCTV systems by troubleshooting hardware/software issues
- Maintained daily logs of security events and technical incidents for audit and review
- Assisted in the setup and configuration of new surveillance cameras and ensured optimal positioning
- Performed routine inspections of DVR/NVR systems and replaced faulty equipment when needed
- Provided detailed incident reports based on camera footage for internal investigations
Office Assistant - Suzuki South
(2012-02 - 2013-01)
- Performed clerical and administrative duties including documentation and filing
- Created and edited documents using Microsoft Word, Excel, and PowerPoint
- Prepared presentations and maintained records for internal and external use
- Handled email communication and drafted official correspondence
- Worked as a computer typist for reports and documents related to operations
- Supported admin department in office management and coordination tasks
- Assisted in the registration process and documentation of cars and related services
