Saqib Ali

Customer-focused Call Center Representative with 1 year of experience in handling inbound and outbound calls. Skilled in resolving customer issues, maintaining high satisfaction levels, and meeting performance targets in a fast-paced environment.

Senior Sale Closer - Brodiam - Lahore

(2026-01 - 2026-06)

• Identified customer needs and presented suitable products/services to maximize conversions.
• Successfully handled objections and negotiated deals to close sales effectively.
• Consistently met and exceeded daily and monthly sales targets.
• Maintained detailed records of customer interactions and follow-ups in CRM systems.
• Built strong customer relationships to increase trust, retention, and repeat business.
• Collaborated with the sales team to improve conversion rates and overall performance.

Senior Sale Closer - ZH-IT - Lahore

(2025-02 - 2025-11)

• Engaged with potential customers through inbound and outbound calls to understand their needs and present suitable solutions.
• Built rapport with prospects, handled objections, and guided them through the sales process.
• Successfully closed sales and achieved monthly revenue targets.
• Maintained accurate customer records and followed up with leads to maximize conversions.
• Demonstrated strong communication, negotiation, and customer service skills.
• Worked collaboratively with team members to improve sales performance and customer satisfaction.

Customer Care Representative - ZR-IT - Lahore

(2023-11 - 2024-12)

Resolved customer inquiries and complaints while ensuring high satisfaction.

• Maintained accurate customer records using CRM systems.
• Achieved and exceeded sales and performance targets.
• Converted leads into customers through effective communication and objection handling.
• Provided accurate information about products and services.
• Collaborated with team members to improve customer experience and retention.

Retail Pharmacy Assistant - Ali Medical Store - Lahore

(2023-03 - 2023-07)

Worked at a medical store, assisting walk-in customers with medicines and healthcare product selection.

• Provided customer service by guiding patients and customers about product availability and usage as per store policy.
• Supported pharmacy operations by organizing stock, maintaining cleanliness, and ensuring smooth daily workflow.
• Handled billing support and ensured accurate order processing under supervision.

Matriculation - English, Mathematics, Physics, Chemistry - Govt Boys College Lahore (2023)