Muhammad Usama Umer

HR professional with an MBA (CGPA 3.77) and one year of hands-on experience spanning recruitment and HR operations. Currently working as HR Executive – Recruitment & Operations at Rehman Habib Consultants, managing the full recruitment lifecycle — sourcing, job posting, screening, panel interviews, and a 10,000+ candidate CV database via the Accelerec ATS — alongside core HR operations including employee lifecycle transactions, documentation, dashboards, and grievance handling. Skilled in employment and evaluation form design, PEC verification, Excel-based HR tracking, and Odoo HRIS.

Strong track record of accurate, compliant, and deadline-driven execution across recruitment and operations in a multi-project consultancy environment.

HR Executive — Recruitment & Operations at Rehman Habib Consultants (2026-04 – Present)

• Manage the end-to-end recruitment cycle including candidate sourcing, job posting, CV screening, and shortlisting against role requirements.
• Maintain and continuously update a centralized CV database of 10,000+ candidate profiles to support active and future hiring needs.
• Operate the Accelerec ATS system for candidate tracking, requisition management, and recruitment pipeline reporting.
• Design and administer employment forms and candidate evaluation forms used throughout the selection and hiring process.
• Coordinate and conduct interviews with hiring panels, consolidating panel feedback to support final selection decisions.
• Process end-to-end HR transactions including appointments, resignations, lay-offs, and terminations across multiple concurrent projects, ensuring accurate documentation and timely closure.
• Issue offer letters, contract letters, deployment orders, experience letters, increment and revision letters, transfer letters, and bank account opening letters within defined turnaround times.
• Verify PEC (Pakistan Engineering Council) registration and credentials of engineers prior to appointment and deployment, and monitor renewal timelines to maintain regulatory compliance.
• Maintain the Employee Dashboard, Daily HR Activity Tracker, and Leave Tracker, ensuring real-time status accuracy for management reporting.
• Handle employee grievances, ensuring timely, confidential resolution and escalation where required.
• Maintain complete, audit-ready personnel files and perform HR data entry in Odoo HRIS, ensuring data integrity and confidentiality.
• Share verified employee data and HR status updates with project managers and other departments, acting as the operational point of contact for HR queries.
• Support the HR Manager in initial-level drafting of HR policies and Standard Operating Procedures based on recurring operational patterns and process gaps.

Customer Support Representative at MindBridge Pvt. Ltd. (2025-09 – 2025-11)

• Provided chat and call support to international clients, ensuring timely resolution of queries and high customer satisfaction.
• Achieved daily performance KPIs and service quality standards in a fast paced environment.
• Handled customer complaints professionally, strengthening communication and problem solving skills.

Career-Prep Fellow at Amal Academy (2025-04 – 2025-07)

Stanford University-funded initiative

• Completed 150+ hours of training in leadership, communication, teamwork, and career development.
• Gained practical exposure to structured business communication and workplace adaptability.

Master of Business Administration (MBA) – University of Central Punjab, Lahore, Pakistan (2023 – 2025)