Muhammad Zeeshan

IT Support and System Operations Professional with experience in BPO and solid waste management environments. Skilled in Windows Server, Microsoft 365, VMware, Cisco networking, firewall management, hardware and software troubleshooting, and end-user support. Experienced in supporting business systems such as vehicle tracking, weighbridge monitoring, attendance systems, GIS applications, and web/mobile applications.

Also working as a Freelance Agentic AI Automation Specialist, helping businesses automate tasks and improve daily operations using modern AI tools. Strong problem-solving, communication, and teamwork skills, with a passion for learning new technologies and improving business operations.

Agentic AI Engineer (Freelance) - serviceagent.ai - California, USA

(2026-07)

• Designed and deployed AI agents to automate business workflows and customer interactions.
• Built intelligent automation solutions using n8n, Make.com, and Large Language Models (LLMs).
• Integrated AI agents with APIs, CRM systems, Google Workspace, and third-party business applications.
• Developed workflow automation for lead generation, customer support, and business process optimization.
• Created prompt engineering strategies to improve AI response accuracy and task execution.
• Collaborated with clients to analyze business requirements and deliver scalable AI automation solutions.
• Tested, optimized, and maintained AI workflows to improve performance, reliability, and user experience.
• Produced technical documentation, workflow diagrams, and deployment guides for AI solutions.

Assistant Manager IT - Imperial Group Limited - Gujranwala

(2025-01 - 2026-01)

• Managed and supported enterprise IT systems for solid waste management operations, ensuring smooth daily business activities.
• Administered ERP modules (Fuel, HR, Inventory, and Finance) and provided end-user technical support.
• Monitored GPS fleet tracking systems to improve vehicle visibility and operational efficiency.
• Provided IT support for desktops, GPS devices, weighbridge systems, attendance, GIS, and business applications.
• Monitored network infrastructure, resolved technical issues, and maintained high system availability.
• Prepared operational reports, maintained system documentation, and collaborated with cross-functional teams to improve business processes.

System and Network Support Engineer - Sybrid Private Limited - A Lakson Group of companies - Lahore, Pakistan

(2024-03 - 2024-12)

• Managed enterprise IT infrastructure, ensuring high availability of systems, networks, and end-user services.
• Configured and maintained Cisco, Juniper, pfSense, Windows Server 2016, Active Directory, DNS, DHCP, and VMware ESXi.
• Monitored network performance using PRTG and ntopng, proactively resolving issues to minimize downtime.
• Provided hardware, software, network, and end-user technical support for desktops, laptops, printers, and business applications.
• Managed backup, recovery, and enterprise video conferencing systems to support business continuity.
• Maintained IT documentation and collaborated with cross-functional teams to improve IT operations and service delivery.

BS - Information Technology - University of Agriculture Faisalabad (2014-06 - 2018-06)