Muheet Waseem

Results-driven Air Ticket Reservations & Sales Executive with hands-on experience in aviation customer service and telesales. Skilled in handling inbound and outbound calls, managing reservations, fare calculations, ticket issuance, reissuance, cancellations, and customer support using GDS systems (Galileo). Strong understanding of airline policies, fare rules, and customer relationship management. Committed to achieving sales targets while ensuring exceptional customer satisfaction.

Sales Representative - Trisys

(2025-10)

• Handling inbound and outbound sales calls
• Converting leads into confirmed bookings
• Managing customer queries and follow-ups
• Achieving monthly sales targets
• Maintaining CRM and client records
• Providing after-sales support

Passenger Ground Services / Customer Service Representative - Sharjah Airport

(2023-06 - 2023-12)

• Managing check-in and boarding procedures
• Assisting passengers with ticketing and travel documentation
• Resolving baggage and reservation issues
• Ensuring compliance with aviation safety regulations
• Delivering VIP passenger services

Bachelor of Sciences - University of Karachi (2023)

IATA Cabin Crew Course - Wings Way Training Institute LLC (2023)

Passenger Ground Services (2023)