Mumtaz Zaidi

Senior Operations Leader with 12+ years of experience managing large-scale teams (100+ employees) across US-based campaigns and call center operations. Proven ability to drive performance, improve operational efficiency, and lead high-volume teams in fast-paced environments. Experienced in handling US clients, sales operations, customer lifecycle management, and performance optimization.

Director of Operations - Apex Lead Network - Islamabad

(2024-01 - 2026-04)

• Leading operations for US-based campaigns and call center functions
• Managing 100+ employees including team leads and supervisors
• Designed and implemented performance frameworks to improve KPIs
• Increased operational efficiency through structured processes and monitoring
• Built strong client relationships ensuring high retention and satisfaction

Director of Operations & CEO - Emm Zee Solutions - Islamabad

(2013-11 - 2023-12)

• Founded and scaled operations, managing large teams (100+ employees)
• Handled multiple US-based clients and campaigns
• Led recruitment, onboarding, and training of large workforce
• Improved revenue streams through operational restructuring
• Developed SOPs and performance systems to enhance productivity

Operations Manager - Errands Services - Islamabad

(2013-01 - 2013-10)

• Streamlined operations and improved workflow efficiency
• Managed hiring, training, and performance monitoring
• Implemented process improvements to increase service quality

QA & MIS Manager - Eventus Faction - Islamabad

(2010-05 - 2013-01)

• Monitored performance metrics and ensured operational stability
• Provided insights for long-term strategy and improvements
• Reduced downtime through cross-department coordination

QA Associate / Tele sales Roles - Info Span Inc, Mx Conn, Call Cept

(2007 - 2010)

• Delivered strong sales performance in US campaigns
• Conducted cold calling, lead generation, and customer engagement
• Maintained quality standards and exceeded targets

Bachelor of Arts - Political Science - Govt Post Graduate College Asghar Mall