Mustafa Sami

Customer Support Executive with experience in logistics, customer service, and business operations. Currently working in customer support handling shipment coordination, issue resolution, and client communication. Alongside my professional experience, I also manage my own packaging business, Wrap ’n Roll Packaging, based in Karachi.

Skilled in CRM handling, customer relationship management, teamwork, communication, and problem-solving with a strong focus on customer satisfaction and business growth.

Customer Support Executive — Muller & Phipps | Karachi

March 2026 – Present

• Handle customer queries related to shipments, tracking, and delivery support
• Coordinate with departments for issue resolution and smooth operations
• Maintain customer records and follow-ups using support systems
• Provide professional customer service and ensure customer satisfaction
• Resolve complaints efficiently while maintaining service standards

Founder / Owner — Wrap ’n Roll Packaging | Karachi

2023 – Present

• Managing packaging materials business including thermopole sheets, foam sheets, bubble wrap, corrugated rolls, and shrink wrap
• Handling suppliers, inventory management, customer orders, and daily operations
• Managing customer relations and business growth strategies
• Coordinating wholesale and retail supply across different industries

Customer Support Executive — Ibex | Karachi

2021 – 2022

• Handled inbound and outbound customer support calls
• Assisted customers with queries and issue resolution using CRM systems
• Maintained customer satisfaction and achieved performance targets
• Developed strong communication and problem-solving skills

BBA — University of Karachi | Karachi

2023 – Present

Intermediate — Ziauddin College

Matriculation — Wonderland Grammar School | Karachi