Mutaal Mir

Seeking a job where I can challenge my potential, put my skills to good use and grow my career exponentially. Hard-working, goal-oriented, and a team player seeking an opportunity to incorporate my skills and put them to use.

Chat & Email Support Representative at TRICON (2021-02 – 2021-12)

CARLCARE- International and Global Campaigns

• Provided multichannel support (live chat, email, phone) to customers worldwide for electronic devices from brands like Tecno, Infinix, Oraimo, and Itel.
• Resolved customer inquiries, technical issues, and concerns in a timely and professional manner. Utilized CRM software to manage customer interactions, track issues, and maintain accurate records.
• Demonstrated strong problem-solving skills, product knowledge, and communication expertise to ensure customer satisfaction and loyalty

Chat & Email Support Representative at Taskaler (2021 – 2023-04)

QUIZ (UK based) - Clothing Campaign

• Provided exceptional customer service via live chat and email, resolving customer inquiries and concerns in a timely and professional manner
• Assisted as a Virtual Assistant, uploading customer reviews, responding to social media messages, and performing various administrative tasks
• Utilized Zendesk, Teams, and AURA to manage customer interactions, track issues, and maintain accurate records
• Successfully managed QUIZ's Trustpilot account, ensuring timely responses to customer reviews and maintaining a positive online reputation

Virtual Assistant / Team Lead at AJ Sells (2024 – Present)

• Managed customer support for multiple e commerce platforms, including Shopify, Amazon, and eBay, ensuring timely and professional responses to customer inquiries.
• Successfully maintained and improved Trustpilot ratings for various Shopify stores through proactive review management and customer engagement.
• Created and scheduled social media posts to drive customer engagement and promote brand awareness.
• Collaborated with teams using Teams and Freshdesk to ensure seamless communication and issue resolution
• Promoted as Team Lead after 6 months of joining

Dispatcher and Chat Support Representative at Mind Bridge (2023 – 2024-05)

TALABAT (UAE based) Food Dispatching Campaign

• Coordinated timely food deliveries, connecting customers with restaurants and drivers through Talabat's menu app.
• Utilized POS (Point of Sale) system to track orders, manage delivery status, and ensure seamless customer experience
• Provided exceptional customer service, resolving delivery issues and addressing customer concerns in a professional and courteous manner
• Collaborated with restaurants and drivers to optimize delivery routes, reduce delays, and improve overall delivery efficiency.

Bachelor in Dermatology – The University of Lahore

Intermediate in Pre medical – Punjab Group of Colleges, Lahore

Primary Education – New Middle East International School, KSA