Shumaila Rasheed

Keen to work in an Organization where Innovativeness would be given great Opportunity and I can develop along with the company applying my skills for the growth of the company.

Email & Chat Support - Mindbridge Private Limited

(2021 - 2022)

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level

Truck Dispatcher - Truck Dispatch Services.

(2020 - 2021)

As a truck dispatcher, schedule trips for freight deliveries, including scheduling drivers and routes. As a central contact point for both truck drivers and customers, coordinating the shipping process. In this fast-paced job, responsible for multiple trucks, customers, drivers and routes, which requires extreme attention to detail.

Monitor trucks and drivers once they’re en route, and help if an issue arises with a pickup or delivery. Truck dispatchers work for trucking organizations of all sizes, from small local businesses to large nationwide companies.

• Managing truck drivers’ schedules and routes
• Scheduling freight to be picked up and delivered
• Providing shipping details to customers
• Reviewing logs of truck drivers
• Documenting all calls, deliveries, routes and times for pickups and deliveries
• Completing paperwork related to shipments, such as invoices
• Handling customer complaints and inquiries
• Negotiating rates and delivery timelines

Matric - Arts - B.I.S.E Multan (2003)

Intermediate - Arts - B.I.S.E Multan (2005)