Nasir Khan

Results-driven banking professional with 8+ years of experience at Standard Chartered Bank and UBL, specializing in customer service, sales operations, and digital banking solutions. Proven track record in resolving complex queries, achieving sales targets, and ensuring regulatory compliance (AML/KYC). Additionally, bring 2 years of accounting expertise from Printlink Printing Press, with skills in financial reporting and payroll management.

Committed to delivering operational excellence through strong analytical abilities and customer-centric approach.

Client Care Executive at STANDARD CHARTERED BANK PAKISTAN LIMITED (2018-05 – Present)

• Handle inbound and outbound customer calls, addressing inquiries related to accounts, transactions, and digital banking services.
• Resolve customer complaints promptly while maintaining high service standards and compliance with bank policies.
• Promote banking products/services (loans, credit cards, deposits) and assist customers in selecting suitable options.
• Guide customers on digital banking solutions (mobile apps, internet banking) and troubleshoot technical issues.
• Process account-related requests, including fund transfers, balance inquiries, and statement generation.
• Maintain accurate records of customer interactions and update the bank's internal database.
• Ensure adherence to security protocols, anti-fraud measures, and regulatory guidelines (AML, KYC).
• Meet performance targets for call handling time, customer satisfaction (CSAT), and sales conversion.

Phone Banking Officer at United Bank Limited (2017-01 – 2018-05)

• Managed high-volume customer calls related to account balances, card blocking, transaction disputes, and general banking services.
• Resolved complaints efficiently, ensuring customer retention and satisfaction.
• Trained and mentored new hires on call-handling procedures, banking products, and CRM software.
• Supervised daily team operations and monitored the Service request bucket.
• Assigned tasks, tracked performance metrics, and ensured team targets were met.
• Prepared and submitted performance reports to the line manager.

Account Officer at PRINTLINK PRINTING PRESS (2015-01 – 2017-01)

• Maintained daily accounting records (sales, purchases, receipts, payments) using manual/software systems.
• Prepared and issued customer invoices and followed up on overdue payments.
• Managed petty cash, employee reimbursements, and vendor payments.
• Processed monthly payroll, including salary calculations, deductions, and overtime.
• Monitored raw material stock (paper, ink) and finished goods inventory.

Bachelor of Commerce in B.Com – University of Karachi (2016)

Intermediate in HSSC – Government Boys Degree College, Karachi (2012)

Matriculation in Science – Government High School, Sahiwal (2008)