Prince Khurram
Aspiring Banking & Customer Services Professional
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About
Motivated B.Sc (Hons) Agriculture graduate with 2 years of hands-on experience in customer support, portal handling, and enquiry management, along with a strong record of problem-solving in an online retail environment. Seeking to join a reputable bank in a customer services / operations role, where discipline, analytical thinking, and a commitment to accuracy and integrity developed through scientific training can be applied to deliver excellent client service and support day-to-day banking operations.
Experience
Customer Support Representative - Online Retail (Shopify Platform)
- Managed end-to-end customer support operations on the Shopify portal, handling queries, orders, and account-related issues.
- Resolved customer complaints and enquiries promptly, ensuring high satisfaction and repeat business.
- Handled portal management tasks including order tracking, issue escalation, and status updates for customers.
- Applied structured problem-solving to identify and resolve recurring customer issues through clear, professional communication.
Education
B.Sc (Hons) - Agriculture - MNS University of Agriculture, Multan (2021 - 2025)
Intermediate - BISE Multan Board (2019 - 2021)
Matriculation - BISE Multan Board (2017 - 2019)
