Qasir Abbas
Medical Biller, or Insurance Billing Specialist | SaaS | Fintech | Sr. Account Executive | Customer Support Representative | Cab Service Operator | AutoCab 365 Expert | Dispatcher | General Manager | Icabbi Expert
Hire this person
Send a job offer directly to this candidate
About
I am a professional Cab Dispatch & Customer Service Specialist with hands-on experience managing UK-based taxi operations using iCabbi and Autocab365. I specialize in efficient booking management, real-time dispatching, and driver coordination to ensure fast response times and smooth operations.
I have successfully handled high-volume dispatch environments, resolved customer issues promptly, and improved service efficiency through smart scheduling and proactive communication. My focus is always on delivering a seamless experience for both customers and drivers.
If you need someone who can run your dispatch system smoothly, reduce delays, and keep your customers satisfied — I’m ready to deliver results.
Experience
Senior customer service representative at Let's Outsource (SMC-PVT) Ltd (2024-01 – Present)
As a Cab Service Provider and Dispatcher, I utilised iCabbi software to optimize dispatch processes and enhance customer satisfaction across the UK. I streamlined operations by managing bookings, coordinating driver schedules, and implementing efficient dispatch strategies, leading to improved response times and elevated customer service.
- Utilised iCabbi software to optimize dispatch processes
- Enhanced customer satisfaction across the UK
- Managed bookings and coordinated driver schedules
- Implemented efficient dispatch strategies
- Improved response times and elevated customer service
International business manager at Amigos BPO, LLC (2024-03 – 2024-07)
As General Manager at Amigos BPO, I optimize call center operations and drive efficiency through strategic leadership. I excel in enhancing service quality, building client relationships, and implementing innovative technologies to exceed expectations.
- Optimized call center operations
- Drove efficiency through strategic leadership
- Enhanced service quality
- Built client relationships
- Implemented innovative technologies
Customer service representative at C2O (Cabcall Outsource) SMC Ptv.Ltd (2023-01 – 2024-03)
As a Customer Support Specialist and Dispatcher, I leverage Autocab365 to optimize cab dispatching and elevate customer service. I ensure seamless operations and exceptional client satisfaction through efficient coordination, software management, and proactive support.
- Leveraged Autocab365 to optimize cab dispatching
- Elevated customer service
- Ensured seamless operations
- Provided exceptional client satisfaction
- Efficient coordination and proactive support
Customer service representative at THE TELAXY Ptv.Ltd (2022-01 – 2023-10)
As a Customer Support Specialist using Autocab365, I enhance cab dispatching through software optimisation and exceptional service. I ensure seamless operations, prompt issue resolution, and superior client satisfaction.
- Enhanced cab dispatching through software optimisation
- Provided exceptional service
- Ensured seamless operations
- Prompt issue resolution
- Superior client satisfaction
Accounting manager at PHI Consulting LLC (2021-05 – 2022-11)
As a BDR, I excelled in promoting fuel cards to trucking industry owners, optimizing fuel expenses and driving lead conversion. As a Senior Account Executive at Phi Consulting, I leveraged Salesforce and SalesLoft to achieve significant revenue growth and strengthen client partnerships in SaaS and Fintech.
- Promoted fuel cards to trucking industry owners
- Optimized fuel expenses
- Drove lead conversion
- Leveraged Salesforce and SalesLoft
- Achieved significant revenue growth
- Strengthened client partnerships in SaaS and Fintech
Invoice clerk at Lal Technologies Ptv.Ltd (2020-03 – 2021-01)
As a Medical Billing Specialist at Lal Technologies, I expertly manage claims processing to ensure optimal reimbursements and financial accuracy. I enhance revenue and streamline operations through precise billing, strategic improvements, and exceptional client support.
- Expertly managed claims processing
- Ensured optimal reimbursements
- Maintained financial accuracy
- Enhanced revenue
- Streamlined operations through precise billing
- Provided exceptional client support
Senior technical sales representative at Single Call BPO Ptv.Ltd (2017-10 – 2020-02)
As a CSR and Team Leader at Single Call BPO, I drive exceptional client engagement and sales performance using VICI Dialer Software. I lead high-performing teams, surpass sales targets, and enhance operational efficiency through strategic coaching and process optimization.
- Drove exceptional client engagement
- Achieved sales performance using VICI Dialer Software
- Led high-performing teams
- Surpassed sales targets
- Enhanced operational efficiency
- Strategic coaching and process optimization
Education
HSSC – HSSC Superior Group Of College (2021-01 – 2022-02)
– Jinnah Memorial Public School (2017-01 – 2018-02)
