Rehman Afridi

Experienced Csr with over 5 years of experience in Telemarketing. Very good at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet teamgoals.

Digital marketing and sale's associate at HI VOLTS (2026-01 – Present)

• Shop opening and closing
• Daily operational tasks
• Resolving issues of customers
• Answering query on Whatsapp
• Managing inventory
• Making Demands
• Warehouse Audit
• listing on Daraz
• And others

TeamLeader at Highbeam BPO (2024-11 – 2025-10)

• Led and supervised call center teams
• Monitored KPIs, quality & compliance
• Provided coaching, training & escalation support
• Prepared performance and productivity reports

Verification at W4work (2022-12 – 2024-08)

• Verified Medicare & Final Expense applications
• Confirmed customer identity, eligibility & consent
• Ensured HIPAA, TCPA& CMS compliance
• Updated CRM with accurate verification results
• Maintained high accuracy and quality standards

CSR at High beam Bpo (2020-01 – 2022-11)

• Managed Medicare & Final Expense customer calls
• Explained insurance plans, benefits & eligibility
• Verified data and maintained compliance standards
• Transferred qualified leads to licensed agents
• Delivered high-quality customer support with accuracy

B.s – Kotli University Ajk (2016-08 – 2020-09)

F.S.C – chinar science and computer college mandhole Ajk (2014-01 – 2016-03)