Rizwan Hafeez

IT Administrator and Document Control Professional with experience supporting IT infrastructure, user administration, technical support, document management, and operational reporting across the UAE and Pakistan. Skilled in Active Directory, Microsoft 365, user lifecycle management, L1/L2 support, document control processes, and operational reporting. Experienced in maintaining system reliability, data accuracy, and efficient business operations in corporate environments.

IT Administrator & Document Controller at Al Masa Al Wardeia Technical Services L.L.C. (2022-05 – 2026-05)

• Administered Active Directory: user accounts, group policies, OU structures, and role-based access provisioning.
• Managed Microsoft 365 tenant including user licensing, mailbox setup, distribution groups, and Outlook/Teams support.
• Handled end-to-end user onboarding and offboarding — system access, equipment allocation, account deactivation, and data archiving.
• Maintained IT asset register tracking hardware procurement, allocation, maintenance status, and disposal.
• Delivered L1/L2 support for desktops, laptops, printers, and peripherals; logged and resolved service requests within agreed timelines.
• Maintained document control register covering document numbering, version control, transmittals, and controlled distribution to internal and external stakeholders.
• Managed revision cycles ensuring superseded documents were archived and active versions remained current and accessible.
• Operated digital filing systems and maintained folder structures and retrieval protocols per company standards.
• Coordinated with vendors for hardware maintenance, software renewals, and IT procurement, tracking delivery and invoicing.
• Produced weekly and monthly operational reports and KPI summaries using Excel pivot tables, XLOOKUP, and structured data validation.

IT Support Engineer at Pioneer Pipes Trading FZC (2019-05 – 2022-04)

• Provided desktop and end-user support for hardware, software, and peripheral issues across office locations.
• Diagnosed and resolved hardware faults; coordinated replacements and warranty claims where applicable.
• Configured and supported VPN access for remote staff; performed LAN network troubleshooting and escalated complex cases.
• Supported ERP and business application users with access requests, login issues, and software-level troubleshooting.
• Administered user accounts in Active Directory and business platforms: creation, role assignment, password resets, and access modifications.
• Maintained IT asset and inventory records; performed data validation on operational spreadsheets to ensure accuracy.
• Generated Excel-based reports covering helpdesk ticket summaries, asset status, and inventory updates for management.
• Managed service request queues, tracked open tickets, communicated resolution status to users, and ensured timely closure.

Network & Security Support Analyst at Cedrus Group Pvt. Ltd. (2015-04 – 2018-12)

Cedrus Group delivers IT services, software development, infrastructure deployment, outsourcing, and technology support solutions.

• Provided LAN/WAN support: fault diagnosis, cable management, and connectivity restoration across client sites.
• Maintained Cisco routing and switching environments; supported VLAN configurations and network segmentation tasks.
• Monitored network performance, identified anomalies, and reported infrastructure status to senior engineers.
• Administered access control configurations, managing user permissions and network resource access per client policies.
• Prepared technical documentation including network diagrams, configuration records, and infrastructure support logs.
• Deployed hardware components (switches, routers, workstations, cabling) as part of project-based IT rollouts.
• Performed routine maintenance: firmware updates, configuration backups, and hardware health checks.

Bachelor of Science in Computer Science – University of Azad Jammu & Kashmir (2019-02)