Rizwanazim Muhammad
Senior Operations & Business Excellence Manager
Hire this person
Send a job offer directly to this candidate
About
Results-driven Operations and Business Development leader with 17+ years of experience delivering operational excellence, revenue growth, and business transformation across Pakistan and the UAE. Proven success leading business operations, retail management, commercial strategy, sales, call center operations, e-commerce, and cross-functional teams. Experienced in consumer electronics, retail, investment services, IT and FMCG.
Experience
Operations Head - Meer Group - Islamabad
(2025-06 - 2026-07)
- Closed PKR 11 Crore investments within 120 days.
- Led call center, back-office, Amazon & Shopify operations.
- Improved operational performance through KPI monitoring.
- Managed profitability, compliance, budgeting and team leadership.
Operations Manager - FGT Industries - Dubai
(2022-04 - 2023-06)
- Increased market share by 16%.
- Improved profitability by 12%.
- Raised customer satisfaction by 20% and reduced complaints by 25%.
Business Development Manager - Harman Middle East - Dubai
(2020-02 - 2021-11)
- Launched new brands and expanded GCC distribution.
- Improved departmental revenue by 20%.
- Achieved 70% market visibility across Samsung brand shops.
Retail Sales Manager - Harman House LLC - Dubai
(2009-09 - 2020-01)
- Expanded network from 7 to 20 stores.
- Managed AED 130M+ annual revenue.
- Led 100+ employees.
Department Manager - Al-Futtaim - Dubai
(2004-04 - 2009-10)
- Managed AED 5.3M monthly sales.
- Employee of the Year (2008).
Senior Collection Officer - Union Bank - Islamabad
(2003-03 - 2004-01)
- Reduced loan defaults by 50%.
Education
MBA - IT & Finance - Al-Khair University
BBA - Al-Khair University
