Rizwanazim Muhammad

Results-driven Operations and Business Development leader with 17+ years of experience delivering operational excellence, revenue growth, and business transformation across Pakistan and the UAE. Proven success leading business operations, retail management, commercial strategy, sales, call center operations, e-commerce, and cross-functional teams. Experienced in consumer electronics, retail, investment services, IT and FMCG.

Operations Head - Meer Group - Islamabad

(2025-06 - 2026-07)

• Closed PKR 11 Crore investments within 120 days.
• Led call center, back-office, Amazon & Shopify operations.
• Improved operational performance through KPI monitoring.
• Managed profitability, compliance, budgeting and team leadership.

Operations Manager - FGT Industries - Dubai

(2022-04 - 2023-06)

• Increased market share by 16%.
• Improved profitability by 12%.
• Raised customer satisfaction by 20% and reduced complaints by 25%.

Business Development Manager - Harman Middle East - Dubai

(2020-02 - 2021-11)

• Launched new brands and expanded GCC distribution.
• Improved departmental revenue by 20%.
• Achieved 70% market visibility across Samsung brand shops.

Retail Sales Manager - Harman House LLC - Dubai

(2009-09 - 2020-01)

• Expanded network from 7 to 20 stores.
• Managed AED 130M+ annual revenue.
• Led 100+ employees.

Department Manager - Al-Futtaim - Dubai

(2004-04 - 2009-10)

• Managed AED 5.3M monthly sales.
• Employee of the Year (2008).

Senior Collection Officer - Union Bank - Islamabad

(2003-03 - 2004-01)

• Reduced loan defaults by 50%.

MBA - IT & Finance - Al-Khair University

BBA - Al-Khair University