Ruhma Ch

Experienced professional with 10 years of experience in all facets of HR, including talent acquisition, employee relations, performance management, and organizational development. Skilled in implementing strategic HR initiatives that enhance employee engagement, foster a positive workplace culture, and align with business objectives. Adept at building strong relationships with stakeholders and providing expert guidance on HR policies and compliance.

Strong communicator and collaborator with a passion for optimizing people processes to achieve business objectives.

HR Manager at Plumlogix (2025-05 – Present)

• Managed payroll operations efficiently to ensure accurate and timely pay disbursement and achieved 100% accuracy.
• Manage 100% of the employee lifecycle, including onboarding, appraisals, exits, and Final settlement processes.
• Conduct performance appraisals and feedback sessions, improving employee performance by 20–30%.
• Resolve employee relations issues and grievances with 100% confidentiality and fair outcomes.
• Lead employee engagement programs, boosting team morale and productivity by 25–30% through events, recognition, and initiatives.

HR Manager at Rozee.pk (2023-04 – 2023-04-25)

• Managed payroll operations efficiently to ensure accurate and timely pay disbursement, and achieved 100% accuracy.
• Revitalized recruitment with compelling job descriptions, reducing vacancy fill time by 20%.
• Led diverse recruitment efforts, pioneering campus recruitment, resulting in 30% increase in new hires

Assistant HR Manager at Rozee.pk (2021-01 – 2023-12)

• Navigated the intricate landscape of employee relations by addressing grievances and fostering a cohesive work environment that nurtured teamwork and productivity
• Pioneered advanced Performance Management Systems for outsourced clients enhanced performance evaluation processes and contributed to 11% increase in annual revenue.
• Served as liaison between clients and management, shaping discussions on employee benefits and orchestrating impactful meetings.
• Facilitated collaboration between clients and management to develop more employee-centric policies, fostering a culture of inclusivity and support.

HR Generalist at Nishat Hotels & Properties (2019-01 – 2021-12)

• Forged robust partnerships with community employment agencies, resulting in the recruitment of top-tier talent, thereby bolstering the organization's workforce with exceptional skills and expertise.
• Managed all social media platforms to strategically promote the company's brand and attract high-caliber talent, leveraging engaging content and targeted campaigns to expand the talent pool.
• Developed and administered the HR budget for the upcoming financial year, while spearheading the implementation of new Standard Operating Procedures (SOPs) to optimize HR processes and drive operational efficiency.
• Conducted comprehensive performance assessments utilizing attendance and leave records, and delivering insightful reports to relevant departments for analysis and actionable insights.
• Championed innovative policy amendments aimed at fostering a workplace culture that prioritizes employee wellbeing and maximizes benefits, aligning organizational policies with employee needs and expectations. As a result, achieved a 30% reduction in turnover.

HR Executive at Nishat Hotels & Properties (2017-01 – 2019-12)

• Achieved precise Training Needs Analyses (TNA) through strategic collaboration with trainers, delivering budget-driven training sessions that consistently yielded highly accurate results.
• Drove client satisfaction by maintaining proactive communication and meticulous follow-up with key accounts teams, ensuring prompt fulfillment of client-hiring needs.
• Elevated client satisfaction levels through the implementation of tailor-made HR solutions, resulting in a notable increase in employee retention rates and overall organizational success.
• Forged robust partnerships with community employment agencies, resulting in the recruitment of top-tier talent, thereby bolstering the organization's workforce with exceptional skills and expertise.
• Managed all social media platforms to strategically promote the company's brand and attract high-caliber talent, leveraging engaging content and targeted campaigns to expand the talent pool.
• Developed and administered the HR budget for the upcoming financial year, while spearheading the implementation of new Standard Operating Procedures (SOPs) to optimize HR processes and drive operational efficiency.
• Conducted comprehensive performance assessments utilizing attendance and leave records, and delivering insightful reports to relevant departments for analysis and actionable insights.
• Championed innovative policy amendments aimed at fostering a workplace culture that prioritizes employee wellbeing and maximizes benefits, aligning organizational policies with employee needs and expectations. As a result, achieved a 30% reduction in turnover.
• Drafted employment documents including offers, confirmations, promotions, and termination letters, ensuring clarity and compliance.
• Maintained records for health insurance and social security forms, facilitating seamless benefits administration for all employees.
• Conducted efficient walk-in interviews for entry-level staff, ensuring a streamlined hiring process and attracting top talent.
• Delivered tailored orientation and training programs for entry-level staff, promoting smooth onboarding and skill development.

Bachelors in Administrative Sciences (2012-01 – 2016-12)