Rukhsh Ali

PMP-certified Project Management professional who leads complex digital transformation initiatives across web, SaaS, and enterprise platforms. Skilled in hybrid methodologies, risk mitigation (RAID), and stakeholder engagement, driving measurable improvements in client adoption, retention, and operational efficiency.

IT Delivery Manager | Technical Project Management & Digital Transformation - WPVender™ - Plano, Texas

(2023-10)

Lead end-to-end delivery of web development, digital transformation, and technology projects for international and US-based clients, coordinating engineering, UI/UX, QA, SEO, and business stakeholders from discovery through deployment.

• Translate client and business requirements into functional specifications, user stories, epics, acceptance criteria, workflows, and actionable development tasks.
• Manage technical dependencies across WordPress/web platforms, APIs, payment gateways, recurring billing, subscriptions, CRM/marketing tools, and other third-party integrations.
• Coordinate developers and cross-functional delivery teams, resolving technical blockers, clarifying requirements, managing priorities, and ensuring deliverables remain aligned with business objectives.
• Develop project plans, milestones, dependencies, resource requirements, risk registers, RAID frameworks, and delivery schedules across concurrent workstreams.
• Lead UAT and QA coordination, validate deliverables against acceptance criteria, manage defect resolution, and coordinate production deployment and operational handover.
• Manage scope changes and client expectations through structured discovery, impact assessment, prioritization, and change control.
• Direct website and digital product improvements including user onboarding, conversion optimization, security integrations, and payment workflows, contributing to conversion improvements of up to 30%.
• Apply technical and business analysis to identify project risks early, using structured RAID and impact analysis to reduce timeline disruptions by approximately 50%.
• Maintain executive and client communication across project status, risks, dependencies, decisions, changes, and delivery expectations.

Project Manager | Digital Products & Technology - Cridio Studio - Plano, Texas – USA (Remote)

(2020-09 - 2023-10)

Managed delivery of 350+ digital product, web development, and technology initiatives from requirements discovery and project kickoff through development, QA, client acceptance, and final delivery.

• Served as primary project and client escalation point for 50+ international clients, translating business objectives into technical requirements and coordinating distributed delivery teams.
• Coordinated developers, designers, QA, product, and client stakeholders across multiple concurrent projects, managing priorities, dependencies, risks, and delivery schedules.
• Led requirements elaboration, scope decomposition, backlog prioritization, acceptance criteria, change management, and client approvals.
• Managed quality assurance and UAT processes, ensuring technical deliverables met defined requirements and acceptance criteria before production handover.
• Improved cross-functional delivery workflows through Jira Service Management and process automation, reducing approval cycle times and improving project visibility.
• Established standardized project documentation, SOPs, knowledge-transfer processes, and post-launch support workflows to improve operational readiness.
• Led and mentored 10+ junior project managers in requirements decomposition, risk management, scheduling, and delivery governance, reducing project ramp-up time from 10 to 4 days.
• Maintained 95% client satisfaction through structured stakeholder communication, proactive issue management, and transparent delivery reporting.

Relationship Manager SME Assets - Askari Bank Ltd

(2019-02 - 2020-08)

• Portfolio Management & Growth: Managed an SME credit portfolio of €2.1M (Rs. 500M), expanding it by €210K (Rs. 50M).
• Financial & Commercial Evaluations: Conducted financial and business assessments to evaluate commercial requirements and recommend appropriate lending solutions.
• Stakeholder & Regulatory Compliance: Collaborated with cross-functional stakeholders to ensure full compliance with regulatory and operational requirements.
• Client Engagement & Risk Mitigation: Led client relationships, reviewed financial documents, and mitigated portfolio risks through proactive meetings and research.
• Legal & Banking Instruments: Coordinated directly with legal teams to process and issue bank guarantees for government submissions.

Accounts Officer - Askari Bank Ltd

(2016-12 - 2019-02)

• Accounts Payable & Audit Oversight: Oversaw accounts payable, vendor payments, and operational compliance auditing for branch activities.
• Branch Administration & General Ledger: Managed branch administrative functions, procurement logistics, facility maintenance, and financial ledger reconciliation.

Operations Manager - Shahid Traders & Enterprises

(2011-03 - 2016-11)

• Lean Procurement & Cost Efficiency: Optimized production workflows and implemented lean procurement practices, reducing overhead costs by 10%.
• Quality Assurance & Client Acquisition: Improved internal quality control frameworks, lowered staff turnover by 10%, and successfully acquired 10+ new commercial clients.

PMP® - Project Management Professional - Project Management Institute (PMI) (2026)

ACCA - Association of Chartered Certified Accountants (ACCA-UK) (2016)

BSc - Applied Accounting - Oxford Brookes University (2012)

A-Levels - Cambridge Assessment International Education (CAIE) (2006)