IT Delivery Manager | Technical Project Management & Digital Transformation - WPVender™ - Plano, Texas
(2023-10)
Lead end-to-end delivery of web development, digital transformation, and technology projects for international and US-based clients, coordinating engineering, UI/UX, QA, SEO, and business stakeholders from discovery through deployment.
- Translate client and business requirements into functional specifications, user stories, epics, acceptance criteria, workflows, and actionable development tasks.
- Manage technical dependencies across WordPress/web platforms, APIs, payment gateways, recurring billing, subscriptions, CRM/marketing tools, and other third-party integrations.
- Coordinate developers and cross-functional delivery teams, resolving technical blockers, clarifying requirements, managing priorities, and ensuring deliverables remain aligned with business objectives.
- Develop project plans, milestones, dependencies, resource requirements, risk registers, RAID frameworks, and delivery schedules across concurrent workstreams.
- Lead UAT and QA coordination, validate deliverables against acceptance criteria, manage defect resolution, and coordinate production deployment and operational handover.
- Manage scope changes and client expectations through structured discovery, impact assessment, prioritization, and change control.
- Direct website and digital product improvements including user onboarding, conversion optimization, security integrations, and payment workflows, contributing to conversion improvements of up to 30%.
- Apply technical and business analysis to identify project risks early, using structured RAID and impact analysis to reduce timeline disruptions by approximately 50%.
- Maintain executive and client communication across project status, risks, dependencies, decisions, changes, and delivery expectations.
Project Manager | Digital Products & Technology - Cridio Studio - Plano, Texas – USA (Remote)
(2020-09 - 2023-10)
Managed delivery of 350+ digital product, web development, and technology initiatives from requirements discovery and project kickoff through development, QA, client acceptance, and final delivery.
- Served as primary project and client escalation point for 50+ international clients, translating business objectives into technical requirements and coordinating distributed delivery teams.
- Coordinated developers, designers, QA, product, and client stakeholders across multiple concurrent projects, managing priorities, dependencies, risks, and delivery schedules.
- Led requirements elaboration, scope decomposition, backlog prioritization, acceptance criteria, change management, and client approvals.
- Managed quality assurance and UAT processes, ensuring technical deliverables met defined requirements and acceptance criteria before production handover.
- Improved cross-functional delivery workflows through Jira Service Management and process automation, reducing approval cycle times and improving project visibility.
- Established standardized project documentation, SOPs, knowledge-transfer processes, and post-launch support workflows to improve operational readiness.
- Led and mentored 10+ junior project managers in requirements decomposition, risk management, scheduling, and delivery governance, reducing project ramp-up time from 10 to 4 days.
- Maintained 95% client satisfaction through structured stakeholder communication, proactive issue management, and transparent delivery reporting.
Relationship Manager SME Assets - Askari Bank Ltd
(2019-02 - 2020-08)
- Portfolio Management & Growth: Managed an SME credit portfolio of €2.1M (Rs. 500M), expanding it by €210K (Rs. 50M).
- Financial & Commercial Evaluations: Conducted financial and business assessments to evaluate commercial requirements and recommend appropriate lending solutions.
- Stakeholder & Regulatory Compliance: Collaborated with cross-functional stakeholders to ensure full compliance with regulatory and operational requirements.
- Client Engagement & Risk Mitigation: Led client relationships, reviewed financial documents, and mitigated portfolio risks through proactive meetings and research.
- Legal & Banking Instruments: Coordinated directly with legal teams to process and issue bank guarantees for government submissions.
Accounts Officer - Askari Bank Ltd
(2016-12 - 2019-02)
- Accounts Payable & Audit Oversight: Oversaw accounts payable, vendor payments, and operational compliance auditing for branch activities.
- Branch Administration & General Ledger: Managed branch administrative functions, procurement logistics, facility maintenance, and financial ledger reconciliation.
Operations Manager - Shahid Traders & Enterprises
(2011-03 - 2016-11)
- Lean Procurement & Cost Efficiency: Optimized production workflows and implemented lean procurement practices, reducing overhead costs by 10%.
- Quality Assurance & Client Acquisition: Improved internal quality control frameworks, lowered staff turnover by 10%, and successfully acquired 10+ new commercial clients.
