Ruqaya Kanwal

Results-driven eBay Marketplace Specialist and E-commerce professional with 4+ years of hands-on experience managing marketplace operations across US, UK and Australian stores. Experienced in product research, listing optimization, pricing, competitor analysis, order management, customer service, returns/refunds, account health and sales reporting. Strong track record of improving store performance and maintaining high seller standards.

Comfortable taking ownership of day-to-day marketplace operations and working independently in fully remote environments.

eBay Marketplace Specialist | E-commerce Operations - eBay - Remote

(2022-01 - 2025-01)

• Managed day-to-day eBay marketplace operations and account activities across US, UK and Australian stores.
• Researched products, market opportunities and competitor activity to identify commercially viable listings.
• Created and optimized listings including titles, descriptions, item specifics, images, pricing and keywords to improve visibility and conversion.
• Monitored competitors, pricing and market trends and adjusted marketplace strategies accordingly.
• Managed inventory, orders, returns, refunds and cancellations across high-volume stores.
• Monitored seller performance, account health and policy compliance, with focus on minimizing defects and late shipments.
• Handled customer inquiries, feedback, disputes and order-related issues professionally.
• Prepared and maintained sales, cost, profit and payout reports to support business decisions.

Bachelor's Degree Pakistan