Samia Farooq

Energetic and adaptable professional with experience in HR, Administration, Customer Support, Client Relations, and Operations. Experienced in conducting interviews, communicating with clients and candidates, managing emails and meetings, handling customer inquiries and escalations, and managing multiple tasks efficiently. A quick learner with a proactive attitude, strong communication skills, and the ability to take on new responsibilities and deliver results in fast-paced work environments.

Committed to adding value, learning continuously, and contributing to organizational success.

Customer Service Representative (CSR) - Mindbridge Pvt. Ltd.

(2026-01)

• Managed B2B customer accounts and client relationships, ensuring professional communication and high-quality service delivery.
• Handled high-volume customer interactions through calls, emails, live chats, and video communication.
• Managed multiple customer conversations simultaneously while understanding requirements and providing timely solutions.
• Resolved customer inquiries, complaints, and escalations with professionalism, patience, and strong problem-solving skills.
• Maintained effective communication with clients, followed up on concerns, and ensured issues were resolved efficiently.
• Coordinated with internal teams to address customer requirements and ensure smooth service delivery.
• Managed customer account information, communication records, and related documentation accurately.
• Maintained strong customer relationships through proactive communication, professional support, and attention to detail.
• Consistently handled challenging customer situations while maintaining service quality and a positive customer experience.

HR & Recruitment Executive - IT & Digital Services-Corporate Industry | Academy

(2022-01 - 2025-12)

• Conducted face-to-face interviews and supported end-to-end recruitment activities.
• Managed client meetings, calls, emails, and professional follow-ups.
• Built and maintained strong client relationships while understanding business requirements.
• Managed sales activities, negotiations, and successfully closed deals.
• Coordinated HR, client management, and daily operational activities efficiently.
• Maintained professional communication and documentation with clients and candidates.

Admin & Operations Coordinator

(2021-01 - 2025-12)

• Managed day-to-day administrative operations, office coordination, and internal communication to ensure smooth business activities.
• Maintained official records, documentation, reports, files, and correspondence with accuracy and confidentiality.
• Coordinated with management, employees, clients, vendors, and different departments to ensure timely completion of operational tasks.
• Supported business operations, meetings, scheduling, follow-ups, and administrative requirements while maintaining an organized and efficient workplace.

Bachelor of Science in Computer Science - Computer Science - UNIVERSITY OF AGRICULTURAL FAISALABAD (2021-01 - 2025-12)