Shaan Ch.

To obtain a Sales & Service Engineer position that utilizes my 14 years of demonstrated electrical and mechanical troubleshooting skills, technical expertise, as well as established field service and multitasking skills. Multi-industry Engineering Technician with a thorough understanding of practical engineering concepts. Proficient in managing and resolving unexpected technical issues.

Motivated Field Service

Engineer adept at managing projects and resolving issues in software and hardware troubleshooting. Impressive blend of technical expertise, field service and customer service skills. Committed to providing quality and consistent technical support with skill and accuracy.

Advanced knowledge and expertise in Mining, Construction products and earth-moving machinery. Managed several ISO Certified projects. Highly effective at working independently and as part of a team. Mentored entry level Field Service Engineers.

Directed and led Technical Seminars for all levels of Engineers.

Production Supervisor - Electrical Engineering Services - Lahore, Pakistan

(2009-09 - 2015-01)

This company manufactures Educational Trainers and Modules for engineering students of Electrical, Electronic, Mechanical & IT technologies and one of the One in their field.

• Design new products as per customer requirements.
• Arrange all kind of material/parts for production from local & foreign sources.
• Assign duties to relevant departments.
• Make sure trouble-free production and the initial testing of different modules and educational trainers of electric and electronic technologies.
• After sales services at customers doorstep.
• Became production supervisor within 2 years from most junior employee over 70+ colleagues.

Sales & Service Engineer - Oriental Engineering (Pvt) Limited - Lahore, Pakistan

(2015-10 - 2022-08)

This company is admired as pioneer in Mining & Tunneling Engineering in Pakistan since 1965. Supply Machinery, After-sales Services (parts & operational + technical services) and material for mining and construction field.

• As Sales Engineer: Find products according to our customer's existing and upcoming needs.
• As Sales Engineer: Find new customers/opportunities to achieve periodic goals assigned by our international principals.
• As Sales Engineer: Attend sales training/classes, participate in international conferences, shows and exhibitions.
• As Sales Engineer: Arrange meetings between customers and principals.
• As Sales Engineer: Arrange visits between customers & principals.
• As Sales Engineer: Totally manage the orders from order placement to delivery at customer site.
• As Sales Engineer: Carry-out Installation, commissioning and training of supplied equipment.
• Joined the company as service engineer however grabbed the opportunity in sales and in no time became a key member of the sales department and sold new products like Diesel Generators, Heavy Duty UPS, Battery Banks, AVR, Mud Pumps, Grout Pumps, etc.
• As Service Engineer: Totally manage the parts orders from order placement to delivery at customer site.
• As Service Engineer: Find new customers/opportunities to achieve periodic goals assigned by our international principals.
• As Service Engineer: Time to time phone calls, if necessary, visit customer sites and check subject equipment/machinery.
• As Service Engineer: Brief to the customer about the problem and solution.
• As Service Engineer: Conduct immediate action to make machine operation after customer approval.
• As Service Engineer: Arrange physical presentations to the operating staff and customer services team about how to operate the equipment to avoid such kinds of problems and how to solve the problem if it happens in future.
• As Service Engineer: In case of major problems, reach the machine in the minimum possible time.
• As Service Engineer: Monthly meeting with each customer over spare part inventory.
• As Service Engineer: Maintain spare parts stock as per principal policy and customer demand.
• As Service Engineer: If damaged part/parts are not available in both our stock and customer inventory, find the solution from the local market and order it to our principal. Once the order part/parts reach replace with the old one at first priority.
• As Service Engineer: Local sources for dis-continued or long delivery parts.
• As Service Engineer: Maintain parts and service history for each and every equipment and customer.
• As Service Engineer: Attend service training/classes.
• After termination of the Sr. person in 2016 the company has promoted me to Head of after-sales section.
• Took graph of after-sales services to record high in the 2nd year of joining.
• Set record sales in after-sales every year and broke sales records every year with consistency till the last day of job.

3 Year Diploma - Electrical Technology - Punjab Polytechnic Institute (2009)