Shamir Abbas

Results-driven International Sales Executive with over 3 years of experience in outbound sales, lead generation, customer relationship management, and Durable Medical Equipment (DME) operations within the US healthcare industry. Proven expertise in generating qualified leads, closing high-converting opportunities, conducting insurance verification, shipment confirmation, prior authorization, and Revenue Cycle Management (RCM). Experienced in managing CRM systems, building long-term customer relationships, and collaborating with insurance providers to ensure seamless service delivery.

Consistently recognized for maintaining excellent conversion rates, effective communication, and delivering exceptional customer experiences while achieving sales and operational targets. Currently pursuing a Bachelor's degree in Computer Science at NED University of Engineering & Technology, combining analytical thinking with strong interpersonal and problem-solving abilities.

Senior DME Verifier - GO Dialo Services - Karachi, Pakistan

(2025-11)

• Conduct shipment confirmation and customer verification calls for DME products.
• Process and maintain accurate customer records within CRM systems.
• Coordinate with insurance providers regarding claims status and prior authorizations.
• Manage Revenue Cycle Management (RCM) activities to improve operational efficiency.
• Verify insurance eligibility and ensure compliance with client requirements.
• Develop strategies to maximize lead conversion and overall process performance.

DME Processing Agent - GO Dialo Services - Karachi, Pakistan

(2025-02 - 2025-11)

• Conducted shipment confirmation calls for approved DME orders.
• Performed Verification of Benefits (VOB) with insurance companies.
• Coordinated directly with insurance representatives to improve approval rates.
• Verified customer information and maintained accurate documentation.
• Supported operational workflows to maximize successful product conversions.

DME Live Transfer (LT) Agent - GO Dialo Services - Karachi, Pakistan

(2024-06 - 2025-02)

• Qualified customers and performed live transfers for multiple DME products.
• Generated high-quality opportunities through effective customer qualification.
• Maintained excellent conversion rates while meeting daily performance targets.
• Built customer trust through professional communication and objection handling.
• Ensured compliance with campaign guidelines and quality standards.

International Sales Representative - GO Dialo Services - Karachi, Pakistan

(2023-10 - 2024-06)

• Generated qualified outbound leads for Durable Medical Equipment (DME) products.
• Consistently ranked among the top-performing lead generators and sales closers.
• Converted prospective customers through consultative sales techniques.
• Managed customer objections and built long-term client relationships.
• Achieved and exceeded individual sales and productivity goals.

Customer Service Representative / Sales - Iflogics Communication - Karachi, Pakistan

(2022-08 - 2022-10)

• Conducted outbound sales campaigns through phone and digital communication channels.
• Promoted products using social media platforms to generate qualified leads.
• Built customer relationships and converted prospects into successful sales.
• Delivered exceptional customer service throughout the sales process.
• Expanded the customer base through proactive engagement strategies.

Sales Associate - A Forward - Karachi, Pakistan

(2022-07 - 2022-08)

• Promoted medical equipment services through outbound sales campaigns.
• Generated qualified leads using Facebook and digital marketing techniques.
• Collaborated with the sales team to achieve monthly performance targets.
• Managed customer inquiries and maintained strong follow-up communication.
• Consistently met assigned sales objectives.

Graphic Designer - Estee Designs - Karachi, Pakistan

(2020-08 - 2020-10)

• Designed marketing materials and promotional graphics for clients.
• Created social media creatives using Adobe Creative Suite.
• Worked closely with clients to develop branding and advertising content.

Bachelor - Computer Science and Information Technology - NED University of Engineering & Technology (2027-06)

Intermediate - Computer Science - Govt. PECHS Boys Foundation College (2022-07)