Shehroze Idrees
Branch Manager | Operations & Food Retail Expert
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About
Result-driven Branch Manager with over 15 years of experience in food retail and office operations. Adept at staff supervision, customer relations, and workflow optimization. Combines leadership and organizational skills to consistently achieve business targets. Seeking to contribute to a dynamic organization focused on growth and service excellence.
Experience
Restaurant General Manager - Kababjees Pizza - Karachi, Pakistan
(2024-08)
Overseeing full restaurant operations including kitchen, front desk, and delivery. Hiring, training, and managing team of over 25 staff. Ensuring quality control, food safety, and customer satisfaction. Managing inventory, vendor coordination, and cost control. Driving sales growth through promotions.
Branch Manager - Suaad Sweets & Bakers - Karachi, Pakistan
(2023-01 - 2024-07)
Led daily operations and staff for efficient service and sales. Handled inventory, customer relations, and team performance.
Branch/Shift Manager - Farzan Sweets & Bakers - Karachi, Pakistan
(2017-01 - 2023-01)
Managed shift operations, staff schedules, and store KPIs. Implemented quality control and improved customer service processes.
Assistant Manager - Broadway Pizza - Karachi, Pakistan
(2015-12 - 2017-01)
Supported management in order handling, inventory, and team coordination.
Branch Manager - Continental Sweets & Bakers - Karachi, Pakistan
(2011-11 - 2015-12)
Oversaw operations, maintained hygiene standards, and led team productivity.
College In-Charge / Computer Operator - Liaquat College of Management & Dentistry - Karachi, Pakistan
(2010-10 - 2011-08)
Salesman / Cashier / Floor In-charge - United King Sweets & Bakers - Karachi, Pakistan
(2007-02 - 2010-09)
Handled daily sales and cashier duties with accuracy. Managed floor operations ensuring smooth customer service. Assisted in inventory and stock management.
Education
Bachelor of Arts - B.A - University of Karachi
Diploma - Office Management - Skill Development Council (IPA) (2010)
Secondary School Certificate - Ailya Secondary School
