Sherry Ch

Ensuring the administrative office runs smoothly.

Administrative Officer - SZABIST University (Islamabad Campus) - Islamabad

(2025-12)

Ensuring the administrative office runs smoothly.

• Ensuring the administrative office runs smoothly. This includes handling inquiries, managing office supplies, coordinating office schedules, and overseeing general operations.
• Organizing and coordinating the administrative staff for efficient work distribution and operational support.
• Ensuring that university facilities such as classrooms, labs, and meeting rooms are properly maintained and available for use.
• Organizing academic and professional events such as workshops, seminars, or conferences for students, faculty, and external stakeholders.
• Supporting or organizing student cultural events, sports, and social activities to foster a well-rounded campus environment.

Human Resources Manager - MMCommunications SMC (PVT) LTD

(2023-10 - 2025-11)

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.

Admin And Customer Service Excellence - Emirates National Bank of Dubai- ENBD

(2022-08 - 2023-05)

Dealing with customers face to face at a reception desk, or by phone, live chat or email from a contact centre.

• Dealing with customers face to face at a reception desk, or by phone, live chat or email from a contact centre answering enquiries or complaints about services such as public transport, tourist attractions, accommodation or finance.
• Taking bookings or payment by credit card or cash for events, travel, goods or services.
• Describing products in detail – for example, financial packages, household appliances or gas and electric supply.
• Finding relevant information on the computer.
• Arranging to post out information or goods to customers.
• Passing enquiries on to a specialist who can take things further.
• Keeping accurate records of all enquiries.

Human Resource and Admin Assistant - G4S(Group 4 Securicor) UAE LLC - UAE

(2014 - 2020)

Maintain employee records and support HR operations.

• Maintain employee records (soft and hard copies).
• Update HR databases (e.g. new hires, separations, vacation and sick leaves).
• Prepare paperwork for HR policies and procedures.
• Process employees' requests and provide relevant information.
• Coordinate HR projects, meetings and training seminars.
• Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes.
• Manage the department's telephone center and address queries accordingly.
• Prepare reports and presentations for internal communications.
• Provide orientations for new employees by sharing on-boarding packages and explaining company policies.

Bachelor of Arts - University Of Sargodha (2015 - 2018)

Intermediate - BISE RWP (2012 - 2014)

Matriculation - BISE RWP (2010 - 2012)