Administrative Officer - SZABIST University (Islamabad Campus) - Islamabad
(2025-12)
Ensuring the administrative office runs smoothly.
- Ensuring the administrative office runs smoothly. This includes handling inquiries, managing office supplies, coordinating office schedules, and overseeing general operations.
- Organizing and coordinating the administrative staff for efficient work distribution and operational support.
- Ensuring that university facilities such as classrooms, labs, and meeting rooms are properly maintained and available for use.
- Organizing academic and professional events such as workshops, seminars, or conferences for students, faculty, and external stakeholders.
- Supporting or organizing student cultural events, sports, and social activities to foster a well-rounded campus environment.
Human Resources Manager - MMCommunications SMC (PVT) LTD
(2023-10 - 2025-11)
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Bridge management and employee relations by addressing demands, grievances or other issues.
- Manage the recruitment and selection process.
- Support current and future business needs through the development, engagement, motivation and preservation of human capital.
- Oversee and manage a performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
- Assess training needs to apply and monitor training programs.
- Report to management and provide decision support through HR metrics.
Admin And Customer Service Excellence - Emirates National Bank of Dubai- ENBD
(2022-08 - 2023-05)
Dealing with customers face to face at a reception desk, or by phone, live chat or email from a contact centre.
- Dealing with customers face to face at a reception desk, or by phone, live chat or email from a contact centre answering enquiries or complaints about services such as public transport, tourist attractions, accommodation or finance.
- Taking bookings or payment by credit card or cash for events, travel, goods or services.
- Describing products in detail – for example, financial packages, household appliances or gas and electric supply.
- Finding relevant information on the computer.
- Arranging to post out information or goods to customers.
- Passing enquiries on to a specialist who can take things further.
- Keeping accurate records of all enquiries.
Human Resource and Admin Assistant - G4S(Group 4 Securicor) UAE LLC - UAE
(2014 - 2020)
Maintain employee records and support HR operations.
- Maintain employee records (soft and hard copies).
- Update HR databases (e.g. new hires, separations, vacation and sick leaves).
- Prepare paperwork for HR policies and procedures.
- Process employees' requests and provide relevant information.
- Coordinate HR projects, meetings and training seminars.
- Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes.
- Manage the department's telephone center and address queries accordingly.
- Prepare reports and presentations for internal communications.
- Provide orientations for new employees by sharing on-boarding packages and explaining company policies.
