Shireen Wasif

Resourceful Administrative Specialist with extensive experience in office management, project coordination, and customer support. Proven ability to streamline operations, manage confidential documents, and generate insightful reports. Skilled in Microsoft Office and Google Workspace, with a strong aptitude for adapting to new technologies in fast-paced environments. Dedicated to enhancing efficiency and driving success by taking ownership of daily operations and leading key projects.

Executive Assistant to CEO - USA (Remote) - L'CRE GLOBAL / @skyscraperguy - Remote

(2024-02)

Serve as the primary Executive Administrative Lead, providing end-to-end operational, administrative, and high-touch customer support to ensure seamless daily business functions.

• Manage complex scheduling, calendar coordination, and inbox oversight, prioritizing high-value communications and maintaining consistent, professional correspondence with stakeholders and clients.
• Act as a key liaison between leadership, clients, and external partners, ensuring clear communication, timely follow-ups, and a premium client experience at every touchpoint.
• Oversee brand coordination and digital engagement, managing professional interactions and audience communication across platforms such as Instagram with a strong focus on responsiveness and brand consistency.
• Support business operations by organizing workflows, tracking tasks, and ensuring deadlines are met across multiple ongoing projects.
• Maintain a long-term, high-trust remote partnership by operating fully aligned with US time zones, providing real-time responsiveness and dependable support.
• Handle sensitive information and business communications with a high level of discretion, professionalism, and accuracy.
• Proactively identify process improvements and implement efficient administrative systems to enhance productivity and streamline operations.
• Deliver a consistently elevated client experience by anticipating needs, resolving issues quickly, and maintaining strong relationship management standards.

Administrative Specialist - Cordatus Resource Group - Remote

(2023-09 - 2024-12)

Managed comprehensive office tasks for US-based clients with demonstrated efficiency.

• Orchestrated seamless scheduling and coordination of meetings to ensure smooth operations.
• Adapted quickly to new technologies and workflows in fast-paced environments, utilizing a variety of software tools.
• Handled sensitive and confidential documents with the highest level of discretion.
• Applied strong data analysis and report generation skills to solve problems and inform decision-making.
• Spearheaded daily operations as the primary contact for maintenance, mailing, and supply procurement.
• Organized office procedures and led project management initiatives, showcasing competence and driving success.
• Achieved proven efficiency in core office management tasks.
• Excelled in meticulous scheduling and effective meeting coordination.
• Demonstrated proficiency across a variety of software tools.
• Adapted efficiently to fast-paced work environments.
• Managed confidential documents with utmost discretion.
• Applied proficiency in data analysis and report generation.
• Showcased proven ability in problem-solving and decision-making.
• Served as the point person for maintenance, mailing, and shopping.
• Led the organization of office operations and procedures.
• Demonstrated competency in project management tasks.

Manager Point of Contact and Business Development - Jaak Tech LLC. - Remote

(2023-05 - 2025-02)

As the Manager for the Point of Contact and Business Development Department at Jaak Technologies LLC, I led a dynamic team in facilitating procurement processes for USA government agencies under a GSA contract. My role involved managing relationships with vendors, conducting trainings, and collaborating with manufacturers to ensure a robust supply chain. Government officials utilize our GSA Ebuy catalogue for product procurement.

• Served as the primary liaison for USA government agencies, facilitating procurement processes under a GSA contract.
• Strategized and executed business development initiatives within the government sector to identify and capitalize on opportunities.
• Mentored and trained a dedicated team, enhancing their operational skills and industry knowledge.
• Cultivated robust relationships with vendors to ensure a dependable and diverse supply chain.
• Government Liaison: Acted as the primary point of contact for USA government agencies seeking product procurement through our GSA Ebuy catalogue.
• Fostered strong relationships with government officials to understand their procurement needs.
• Business Development: Identified opportunities for business growth within the government sector.
• Engaged with vendors, negotiated contracts, and established partnerships with manufacturers for letters of supplies.
• Team Management: Led and mentored a dedicated team to ensure smooth operations and optimal performance.
• Conducted training sessions to enhance team skills and keep them abreast of industry best practices.
• Vendor Relations: Cultivated and managed relationships with vendors, ensuring a reliable and diverse supply chain.
• Collaborated with vendors to negotiate favorable terms and conditions.
• Documentation and Reporting: Developed comprehensive reports and documentation using MS Office, Google Sheets, and other relevant tools.
• Ensured accuracy and compliance with GSA contract requirements.

Manager Sales and Training - USA ONLINE LOAN - Remote

(2020-02 - 2023-04)

Directed high-impact sales initiatives as Sales Manager and Training Facilitator at USA Online Loans, achieving top-ranking status in both sales and personal loans.

• Facilitated engaging meetings and comprehensive training sessions, resulting in the successful enrollment of customers in subscription services for credit checks to facilitate personal loans.
• Sales Leadership: Recognized as the highest achiever in sales, consistently surpassing targets and contributing to the company's revenue growth.
• Personal Loans Expertise: Specialized in personal loans, guiding customers through the subscription process and facilitating successful loan approvals.
• Training and Meetings: Conducted impactful meetings and training sessions for the sales team, enhancing their product knowledge and sales techniques.
• Customer Subscription Success: Successfully persuaded customers to sign up for credit check subscriptions, a crucial step in securing personal loans.
• Sales Strategy Development: Formulated and executed effective sales strategies to maximize revenue and meet organizational objectives.
• Team Leadership: Led and motivated a dynamic sales team, fostering a high-performance culture and achieving collective goals.
• Training and Development: Designed and delivered comprehensive training programs, equipping the sales team with the skills and knowledge needed for success.
• Client Relationship Management: Built strong and lasting relationships with clients, ensuring customer satisfaction and loyalty.
• Subscription Promotion: Promoted subscription services for credit checks, showcasing the benefits to customers and facilitating seamless enrollment.

Teacher's Associate - NCA (National College of Arts, Lahore) - Lahore (On-Site)

(2011-04 - 2012-12)

In my role, I taught Arts History, Pakistan Studies, English, and Islamiat to deaf students. This included interpreting professors' lectures for them to ensure comprehensive understanding. In addition to academic subjects, I conducted studio classes in sculpture, drawing, and design, fostering a creative and inclusive learning environment.

• Instructed deaf students in a variety of subjects including Arts History, Pakistan Studies, English, and Islamiat.
• Interpreted lectures to ensure comprehensive understanding for all students.
• Facilitated studio classes in sculpture, drawing, and design, promoting a creative learning environment.
• Executed administrative duties such as conducting exams, grading papers, and fostering staff communication.
• Beyond the classroom, I undertook administrative responsibilities, including conducting examinations, checking papers, and holding staff meetings.
• This encompassed ensuring the smooth flow of academic assessments and fostering communication and collaboration among the teaching staff.
• My commitment to both academic excellence and administrative efficiency contributed to the overall success of the educational environment.

Medical Transcriptionist - Cure MD - Lahore (On-Site)

(2009-04 - 2009-12)

Managed customer support and efficiently scheduled appointments for US-based patients, ensuring seamless coordination and organization.

• Provided key support by addressing inquiries to enhance the overall patient experience.
• Oversaw scheduling and attended meetings, contributing to effective communication and collaboration within the organization.
• My commitment to detail-oriented scheduling and active participation in meetings underscored my dedication to the smooth functioning of administrative processes.
• Managed customer service for US-based patients.
• Oversaw efficient and detail-oriented patient scheduling.
• Addressed patient inquiries and provided support.
• Attended and contributed regularly to meetings.

Team Lead and Customer Service Representative - Ovex Technologies - Lahore (On-Site)

(2005-07 - 2009-02)

Successfully retained sales and managed the resolution of irate customer issues as a Team Lead. As a Customer Service Representative, addressed inbound calls in strict accordance with client requirements.

• Directed a team of 35-40 agents, maintaining their performance and ensuring the delivery of exceptional customer service.
• Guided the team through regular meetings and training sessions to meet client requirements, fostering a high-performance culture.
• Generated client-defined reports to support strategic decision-making.
• Focused on ensuring customer satisfaction within specified guidelines.
• Adeptly handled customer inquiries, resolved issues, and provided information to meet their needs.
• Demonstrated commitment to delivering outstanding customer service through adherence to established guidelines and exceeding customer expectations.
• Managed and retained sales, resolving irate customers' issues as a Team Lead.
• Conducted regular meetings and trainings to meet client specifications and goals.
• Handled customer inquiries as a Representative, exceeding customer expectations.

Bachelor of Arts - University of the Punjab (2008 - 2012)

A Levels - LACAS (2003 - 2005)