Soha Wajid
Customer Service Representative - Careem Ride-Hailing Campaign
Talent
Lahore, PunjabMember since July 30, 2026
Ability to convey information clearly and conciselyMaking decisions under pressureCollaborating effectively in a team environmentProficiency in languages spoken by the customer base (e.g., English, Urdu, etc.)Familiarity with CRM software (Customer Relationship Management)
·
Hire this person
Send a job offer directly to this candidate
Ability to convey information clearly and conciselyMaking decisions under pressureCollaborating effectively in a team environmentProficiency in languages spoken by the customer base (e.g., English, Urdu, etc.)Familiarity with CRM software (Customer Relationship Management)
About
Handled chat support of customers in Dubai and Abu Dabhi. Managed Care for customer complaints related to ride issues, investigating and issuing refunds as necessary.
Experience
Customer Service Representative - Careem Ride-Hailing Campaign - Mindbridge - Lahore
(2023-08 - 2024-01)
- Handled chat support of customers in Dubai and Abu Dabhi.
- Managed Care for customer complaints related to ride issues, investigating and issuing refunds as necessary.
Customer Support Executive - Careem Project (MOT Voice) - Shaheen Complex - Lahore
(2024-02 - 2025-02)
- Handled inbound and outbound calls for Careem customers.
- Managed Care for customer complaints related to food issues, investigating and issuing refunds as necessary.
- Coordinated with riders for confirmation on food-related issues to ensure customer satisfaction.
Customer Support Executive - Careem Project (Hala Voice) - Mindbridge - Lahore
(2025-02)
- Handled inbound and outbound calls for Careem customers and captains in the UAE.
- Managed Genesys for customer and captain inquiries regarding ride fares, application issues, booking creation, and captain behaviors.
- Investigated issues and provided resolutions and refunds as needed for customer complaints during rides.
- Assisted captains with ride-related issues and device problems, and resolved conflicts according to company policies.
Education
Bachelor of Business Administration - University of Veterinary and Animal Sciences
Intermediate - FSc - Pre-Medical - Queen Mary College Lahore
Matriculation - Science - Queen Mary College
