Sohail Akbar
Customer Service & Operations Professional
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About
A quick-learning and adaptable professional with hands-on experience in customer service, business management, and examination administration. Skilled at building rapport with customers and resolving their concerns persuasively, with a proven ability to stay composed and productive under pressure. Combines practical business experience running a personal enterprise with formal exposure to structured, deadline-driven environments.
Currently seeking a customer-facing or operations role in Ghotki where these strengths can add immediate value.
Experience
Crew Member — Customer Service at KFC
- Handled front-line customer service in a fast-paced restaurant environment
- Managed orders accurately and efficiently during high-pressure peak hours
- Maintained service quality and hygiene standards as part of a coordinated team
Owner / Manager at Personal Business
- Independently managed day-to-day business operations
- Handled direct customer interaction, building trust and repeat business through effective communication
- Oversaw sales, stock, and basic financial record-keeping
Exam Invigilator at Aga Khan Examination Board
- Conducted examination hall invigilation, ensuring discipline and adherence to examination rules
- Coordinated with board staff to ensure a smooth, fair examination process
Tutor at Private Teaching
- Taught students core academic concepts, adapting explanations to different learning paces
- Developed patience, clear communication, and pressure-handling skills applicable to any customer-facing role
Education
Diploma in Information Technology (DIT) in Information Technology
Intermediate in Pre-Engineering
