Pazeer Hassan

A dedicated and highly skilled aviation professional with over 9 years of experience in ground operations and customer service within major international airports. Adept in managing day-to-day ground handling operations, supervising staff, ensuring operational efficiency, and maintaining compliance with safety and regulatory standards. Proven ability to lead teams, resolve operational challenges, and ensure exceptional customer service.

Expertise in handling prominent airlines like Etihad Airways, Qatar Airways, Gulf Air, and Oman Air.

Sr. Duty Supervisor at Menzies Aviation-Islamabad International Airport (2023-10 – Present)

• Supervise and manage the daily ground operations for Etihad Airways and Qatar Airways, ensuring adherence to airline and international standards.
• Oversee the coordination of check-in counters, baggage handling, and boarding gates for smooth and efficient passenger operations.
• Lead and direct ground staff, ensuring accurate and timely performance of all duties, and addressing operational issues as they arise.
• Monitor and maintain compliance with safety, security, and regulatory requirements during all ground handling procedures.
• Conduct daily briefings with staff to provide updates on operational tasks and highlight any special requirements for flights.
• Coordinate the execution of daily activities, ensuring operational efficiency and timely services in line with company and airline expectations.
• Manage the resolution of customer service issues, providing prompt solutions to ensure passenger satisfaction.
• Ensure accurate processing of passenger documents, including boarding passes and baggage handling, maintaining the highest customer care standards.

Traffic Supervisor at Gerry's Dnata-Islamabad International Airport (2020-08 – 2023-09)

• Directed check-in counters and boarding gates for major airlines, including Etihad Airways and Emirates Airlines, ensuring adherence to both local and international regulations.
• Coordinated operational updates and briefings with the ground staff, ensuring smooth day-to-day operations.
• Supervised daily activities, ensuring compliance with internal procedures, operational efficiency, and company standards.
• Managed passenger flow within the airport, offering assistance to special needs passengers and greeting VIP guests.
• Monitored baggage handling processes, ensuring proper documentation and handling per airline protocols.
• Ensured readiness of IT equipment and coordinated the preparation of requisitions for necessary supplies.
• Verified passenger documents for authenticity, issued boarding passes, and ensured timely upgrades for frequent flyers and elite passengers.
• Ensured all safety and security protocols were followed during boarding, check-in, and baggage handling.

Traffic Assistant at Royal Airport Services -Benazir Bhutto Old Airport (2014-08 – 2020-07)

• Managed check-in procedures for passengers of Qatar Airways, Gulf Air, Oman Air, and Etihad Airways, ensuring timely processing and compliance with airline standards.
• Coordinated with ground staff to ensure smooth and timely boarding processes, addressing any potential delays or issues promptly.
• Assisted in baggage handling, ensuring proper loading and unloading to maintain efficiency and prevent errors.
• Provided customer service at the check-in counters, resolving inquiries, assisting with travel documents, and addressing any passenger concerns.
• Worked closely with flight operations and ground control to maintain on-time performance, coordinating any necessary adjustments for delays.
• Ensured strict compliance with airline safety and security protocols during check-in, boarding, and baggage handling procedures.
• Managed boarding gates, verifying passenger credentials, and ensuring timely departures for all flights.
• Communicated with flight crews regarding passenger information, seating arrangements, and any last-minute changes to maintain smooth operations.

Bachelor of Commerce in Commerce – Hashmi College of Commerce (2014)

Higher Secondary School Certificate in Intermediate in Computer Science – Fazaia Inter College Chaklala (2012)

Secondary School Certificate – Fazaia Inter College Chaklala (2010)