Sumaira Qaisar

Customer Support, Operations, and Client Relations professional with 15+ years of experience working with international clients in remote environments. Experienced in student enrollment, appointment scheduling, customer service, team coordination, lead generation, and online education administration. MPhil in English Linguistics with excellent written and verbal English communication skills.

Contact Manager - Online Quran Classes - Canada

(2010-01)

• Manage student registrations, inquiries, and onboarding processes.
• Coordinate schedules between teachers, students, and parents across multiple time zones.
• Handle customer communication via phone, WhatsApp, and email.
• Resolve client concerns and maintain long-term customer relationships.
• Support business operations, follow-ups, and enrollment activities.

Team Leader & Customer Support Specialist - Remote International Organizations

(2009-01 - 2013-12)

• Generated leads and scheduled appointments for prospective clients.
• Provided customer support for education and immigration-related services.
• Communicated with international customers and maintained accurate records.
• Supported sales and operational teams through effective client management.

Teacher - Spring Tide School

(2011-01 - 2012-12)

• Taught English and core subjects to primary and secondary-level students.

MPhil - English Linguistics - NCBA&E University (2018-12)

M.A. - English Literature - Islamia University Bahawalpur (2011-12)

B.A. - Government Girls College Bahawalnagar