Syed Ashad Ali

Experienced Human Resources and Administration professional with over 8 years of diverse experience across Human Resources, Administration, Customer Service, Banking, Telecommunications, and Operations. Skilled in full-cycle recruitment, employee onboarding, performance management, HR operations, customer relationship management, and office administration. Strong background in coordinating cross-functional teams, maintaining compliance, streamlining operational processes, and delivering exceptional customer service.

Passionate about creating efficient workplaces and supporting organizational growth through people-focused solutions.

Human Resource Executive - Carpe Diem Team - Remote

(2024-06 - 2026-07)

• Managed end-to-end recruitment, including job postings, sourcing, screening, interviewing, and onboarding.
• Coordinated remote hiring and employee onboarding processes.
• Maintained employee records and HR documentation.
• Conducted performance reviews and tracked employee goals.
• Supported employee engagement initiatives and virtual team-building activities.
• Ensured HR policy compliance and labor law adherence.
• Managed HR software, applicant tracking systems, and employee databases.
• Generated HR reports and analyzed workforce metrics.
• Coordinated training sessions and employee development programs.
• Collaborated with department managers to fulfill hiring requirements.

Admin Executive - Prime Human Resources Service

(2023-03 - 2023-11)

• Managed office administration and daily operations.
• Scheduled meetings and coordinated executive calendars.
• Maintained electronic and physical records.
• Processed financial documentation and expense records.
• Managed office supplies and vendor communications.
• Prepared reports, presentations, invoices, and spreadsheets.
• Assisted with bookkeeping and documentation.
• Supervised clerical activities and administrative processes.
• Delivered excellent customer service to clients and visitors.

Customer Support Executive - Hashmanis Group of Hospitals

(2022-11 - 2023-03)

• Responded to customer inquiries via phone.
• Assisted patients with appointments and treatment-related information.
• Processed pre-authorizations and healthcare inquiries.
• Resolved customer complaints efficiently.
• Maintained high customer satisfaction standards.
• Updated customer records accurately.

Customer Care Officer - United Bank Limited (Head Office)

(2022-04 - 2022-06)

• Handled customer complaints and account inquiries.
• Resolved banking issues within established service standards.
• Processed customer requests and maintained records.
• Ensured compliance with banking procedures.
• Delivered high-quality customer service.

Phone Banking Officer - National Bank of Pakistan

(2021-04 - 2022-02)

• Assisted customers with banking products and digital banking services.
• Educated clients on online, mobile, and ATM banking.
• Maintained compliance with banking regulations.
• Resolved customer concerns professionally.
• Promoted self-service banking solutions.

Supply Chain Manager & SEO Executive - Easydeal.pk

(2015-02 - 2021-03)

• Managed supply chain operations.
• Coordinated inventory and logistics activities.
• Improved operational efficiency.
• Performed SEO keyword research and optimization.
• Supported e-commerce business growth.

Senior Sales Representative - Snapdeal.pk

(2013-09 - 2015-01)

• Assisted customers with product selection.
• Achieved sales targets consistently.
• Built long-term customer relationships.
• Maintained product knowledge and sales records.

Bachelor of Commerce - B.Com - University of Karachi (2017)

Professional Course - Project Management - Google (2023)

Course - Digital Marketing - Eureka (2024)

Intermediate - Karachi Board (2012)

Matriculation - Karachi Board (2010)