Asst Manager – Information Technology - Oceanic Group of Companies - Multi-Branch Enterprise Environment
(2025-11)
- Managed and maintained IT infrastructure across 6 branches to ensure high availability, performance, and security — serving as the primary escalation authority for all critical IT incidents.
- Oversaw ERP systems including upgrades, customizations, integrations, and user support — collaborating with cross-functional teams to align IT solutions with business requirements and ensure seamless process integration.
- Managed network infrastructure, connectivity, security, and performance for 200+ users — deploying UniFi, FortiGate firewalls, VLANs, VPN, and Grandstream telephony to maintain 99.9% uptime across on-premises and cloud environments.
- Oversaw day-to-day IT operations, troubleshooting, and smooth service delivery — designing and implementing VLAN, routing, and firewall architectures that improved network performance by 25%.
- Ensured data integrity, security, and compliance across all systems and processes — standardizing firewall policies, access controls, and multi-tenant network segmentation aligned with ISO 27001 standards.
- Executed patch management and vulnerability remediation across all infrastructure environments, achieving 95%+ compliance within SLA timelines and ensuring uninterrupted service delivery.
- Optimized vendor contracts and IT licensing through strong stakeholder management — reducing annual IT costs by 18% while maintaining full infrastructure reliability and service continuity.
Sr. System & Network Security Engineer - IBM-Kyndryl (WPP – EMEA), GroupM, Mindshare, TaxCity, Bitaccounting, Helmedachyoung
(2023-02 - 2025-10)
Key Clients: IBM-Kyndryl (WPP – EMEA), GroupM, Mindshare, TaxCity, Bitaccounting, Helmedachyoung
- Administered ERP platforms and enterprise applications including Microsoft 365, Exchange Online, Teams, and SharePoint for 500+ global users — managing upgrades, integrations, and user support to ensure high availability across distributed environments.
- Ensured data integrity, security, and compliance across all systems — implementing MFA, conditional access, and SSO policies that reduced unauthorized access attempts by 40%.
- Oversaw day-to-day IT operations and system health monitoring via EDR/XDR and Sentinel SIEM across 300+ devices — proactively troubleshooting and resolving issues to ensure smooth service delivery.
- Collaborated with cross-functional teams to align IT solutions with business requirements — automating provisioning, reporting, and system health workflows via PowerShell and increasing operational efficiency by 30%.
- Maintained 99.9% system uptime and full SLA compliance across multi-region distributed infrastructure through proactive monitoring, troubleshooting, and structured incident resolution.
Cyber Security Analyst < ISO 27001 Associate - Al Nafi Pvt Ltd
(2021-07 - 2023-01)
Project: Batin-Rabigh (Petroleum Refinery)
- Monitored SIEM alerts and IT security events for a petroleum refinery environment — resolving incidents within defined SLA and reducing mean time to resolution (MTTR) by 20%.
- Conducted vulnerability assessments and firewall rule hardening to ensure data integrity, network security, and compliance — reducing exposed services by 35%.
- Implemented access controls, intrusion detection systems, and IT security policies fully aligned with ISO 27001 — ensuring data integrity, compliance, and security across all systems and processes.
- Managed disaster recovery planning and business continuity readiness — ensuring defined RTO/RPO targets were documented, tested, and aligned with operational requirements.
IT Manager - Tr Traders - Lakhani Enterprises Pvt Ltd. - Government Contractor
(2016-06 - 2018-12)
- Managed and maintained IT infrastructure including Windows Server, VMware ESXi virtualization, and ERP systems — ensuring high availability, performance, and security for a government contractor environment.
- Oversaw day-to-day IT operations, troubleshooting, and service delivery — directing infrastructure modernization projects to ensure high availability and seamless integration with business processes.
- Collaborated with cross-functional teams to align IT solutions with business requirements — serving as the escalation authority for complex network, server, and security incidents.
IT Operations & Infrastructure - Vikor Enterprises Pvt. Ltd
(2007-08 - 2016-04)
Early Career
- Managed Active Directory (AD DC), DHCP, DNS, ERP systems, and multi-branch network infrastructure — supporting pharma supply chain IT operations and ensuring smooth day-to-day service delivery across multiple locations.
- Progressed from IT support to infrastructure lead — building deep hands-on expertise in network infrastructure, ERP platforms, and IT operations that underpins a 15+ year career in enterprise IT management.
