System Administrator at NLC | IT Infrastructure | Cyber Security and Network Operations
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IT professional with hands-on experience in system administration, network management, and IT infrastructure support. Started career in software development with a foundation in web and mobile technologies, followed by valuable experience in client communication and problem-solving in a call center environment. Currently focused on building expertise in IT infrastructure and cyber security, with strong interest in system administration, network security, and security operations.
Committed to continuous learning and contributing effectively in dynamic IT environments.
System Administrator / Shift In-charge / Senior Scanner Operator at National Logistics Cell (NLC) (2025-08 – Present)
Currently working as a System Administrator, responsible for managing IT systems, networks, and infrastructure to ensure smooth and uninterrupted operations. Oversee system performance, troubleshoot technical issues, and provide timely support. In addition to technical responsibilities, serve as Shift Incharge, supervising daily operations and coordinating team activities. Also manage scanning systems, ensuring accurate processing and maintaining basic operational logs and documentation
Outbound Sales Representative / Trainer at Global Resource Group
Worked in an international outbound call center for approximately 18 months, handling sales operations and client interactions. Consistently achieved performance targets and was recognized as Employee of the Month three times for outstanding performance. Later promoted to Trainer, where I was responsible for onboarding new employees, enhancing team performance, and developing communication and sales skills.
Software Intern at P2P Track Software Company
Started my professional journey as a Software Intern, where I gained foundational knowledge in web development using HTML, CSS, and PHP, along with mobile application development using Flutter. Also developed basic understanding of networking concepts, which helped build a strong technical base for my IT career.
BS in Software Engineering – IQRA University, Karachi (2022 – 2026)
Pre-Engineering – Army Public College, Karachi (2019 – 2021)
