Assistant Officer - Supply Chain Department - Ghulam Faruque Group - Karachi
(2024-09)
- SAP ERP Management: Actively utilize and manage SAP ERP modules to streamline inventory records, monitor stock levels, and track logistics movement.
- Departmental IT Coordination: Serve as the primary on-site technical contact, troubleshooting Windows OS glitches, system crashes, and application slow-downs within the department.
- Data Verification & System Integrity: Cross-verify system data within the ERP system to minimize discrepancies and ensure highly accurate inventory records.
- Technical Reporting & Excel Automation: Generate and present daily analytical performance reports directly extracted from enterprise databases, utilizing advanced spreadsheet formulas to process data.
Reconciliation Officer - Liberty Mills Limited - Karachi
(2023-06 - 2024-09)
- Oracle System Operations: Monitored and navigated Oracle-based applications and financial reconciliation systems to ensure smooth, continuous operations.
- System Monitoring & Uptime: Supervised ERP platforms daily, identifying, documenting, and coordinating with the development team to resolve critical software bugs, improving overall uptime by 99%.
- Workstation Technical Diagnostics: Diagnosed and resolved Windows environment issues, localized database connectivity errors, and system lags affecting team workstations.
- Database Maintenance: Handled routine data entry, systematic updates, and database cleanups to maintain clean, reliable datasets.
Product Specialist - Hamaz Pharmaceutical (Pvt) Ltd - Karachi
(2022-02 - 2023-04)
- Digital Presentations & Application Support: Developed and delivered highly engaging, technology-driven sales presentations, using digital software suites to demonstrate product benefits.
- Technical Hardware Support & Troubleshooting: Acted as the go-to technical resource for the regional team; performed Windows operating system installations, setup team devices, and diagnosed hardware breakdowns on corporate laptops.
- Database & Client Account Management: Maintained, logged, and organized comprehensive client databases on CRM tools, ensuring high data accuracy and smooth technical functionality of local account management platforms.
IT Assistant - A.A Joyland (Pvt) Ltd - Karachi
(2021-09 - 2022-01)
- OS & Software Deployment: Performed clean installations, configurations, and upgrades of Windows OS (Windows 10/11, Windows Server) and essential enterprise software.
- Hardware Maintenance & Troubleshooting: Diagnosed and repaired physical hardware issues, including RAM/SSD upgrades, power supply replacements, and system assembly.
- Basic Network Administration: Configured and managed local office networks, including IP addressing, router setups, LAN cabling (RJ45 crimping), and Wi-Fi troubleshooting.
- ITSM & Ticket Documentation: Logged, updated, and closed troubleshooting requests using internal IT Service Management (ITSM) ticketing tools.
- User Training: Conducted detailed training sessions for non-technical employees on how to utilize proprietary applications and systems efficiently.
CCTV Engineer & Customer Support - Mansha Brothers (Pvt) Ltd - Karachi
(2020-11 - 2021-09)
- Enterprise-Level Installation: Handled the end-to-end physical installation, mounting, and hardware deployment of high-definition IP and Analog CCTV systems for enterprise clients, including MCB Bank and Bank Al Habib.
- Network Configuration & IP Management: Configured NVRs/DVRs, managed IP camera addressing, subnetting, and set up port forwarding to enable secure remote monitoring and live-feed access.
- Physical Infrastructure & Cabling: Executed structured LAN layout and cabling (Cat5e/Cat6, coaxial), managed PoE switch installations, and conducted proper crimping (RJ45) and testing to ensure signal stability.
- Technical Support & Remote Troubleshooting: Managed the technical support helpdesk, using remote desktop tools (AnyDesk/TeamViewer) and phone support to diagnose and resolve software configuration, connectivity, and camera offline issues.
- On-Site Maintenance & Client Support: Conducted preventative on-site maintenance, system health checks, and resolved hardware failures to minimize security downtime.
