Syeda Zumla

Detail-oriented and results-driven Import Executive with over 6 years of extensive experience in import logistics, documentation handling, and international coordination. Adept at ensuring smooth shipment operations, enhancing customer satisfaction, and managing complex documentation processes using Climax software. Proven ability to work collaboratively in team environments, contribute ideas, and achieve shared goals in deadline-driven settings.

Proficient in preparing and uploading manifests via Weboc, ensuring timely and compliant processing of shipments. Strong customer service skills, including issue resolution, status updates, and building professional client relationships. Demonstrated excellence in email communication with clients, agents, and internal departments to ensure workflow efficiency.

Import Documentation & Customer Service Lead at Crown International Shipping Services (2023-01 – Present)

• Coordinated with international clients regarding import shipments.
• Managed shipment schedules and updates with shippers.
• Maintained real-time documentation updates for agents.
• Monitored cargo deliveries from CFS yard and updated delivery reports.
• Performed data entry for manifests using Climax software.
• Communicated shipment notices and updates to clients.
• Resolved internal documentation and client service issues efficiently.

Documentation Officer at Ample Shipping & Logistics Services (2017 – 2023)

• Processed FCL and LCL import documentation.
• Liaised with port and clearing agents for shipment clearance.
• Generated and maintained delivery orders and shipping files.
• Managed document updates through Climax software.
• Engaged with international agents to resolve shipment issues.

Teacher at Mujahideen Foundation School (2015 – 2017)

• Taught multiple academic subjects across various levels.

Admin Officer at Khumaini Hospital (2014 – 2015)

• Assisted in daily hospital administrative operations and maintained patient records.

B.Com – Karachi University (2017)

Higher Secondary Education – Board of Karachi (2012)

Matriculation – Board of Secondary Education Karachi (2010)