Lahore, Lahore DistrictMember since 26 September 2025
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About
HIPAA-Certified Medical Virtual Assistant | Care Coordinator | EMR Management | Patient Scheduling | Telehealth Support
Experience
Mindbloom: Top-performing remote agent for at-home ketamine therapy. Achieved 100% CSAT for six consecutive months and ranked #1 on the Agent Health Scoreboard for seven months.
Allstate USA (via Ibex Global): Delivered award-winning customer service for warranty claims and inquiries. Earned the Customer Service Nationwide Award in 2021.
FZ Merchandise: Managed Amazon storefront operations, including order fulfillment, returns, refunds, and shipping logistics.
Skilled in tools like HelpScout, Intercom, Stripe, Salesforce, DrChrono, Amazon Workspace, and Excel.
Fluent in English (C2), Urdu, Punjabi, and Hindi, with a proven ability to adapt tone and detail to suit diverse client needs.
