Moin Haider

As an IT Support Expert, I am responsible of maintaining the company's computer systems and networks. Installs and maintains systems and networks. Utilizes technical knowledge to support IT initiatives and provide first-level technical information systems support to employees & clients. Resolves routine technical problems.

IT Support Officer at Grip International Pvt Ltd (2021-10 – Present)

Responsible for maintaining company computer systems, networks, and providing technical support to end-users and clients.

• Provide first-line technical support to end-users on hardware and software-related issues
• Respond to support tickets and resolve IT-related problems in a timely manner
• Follow-up with clients to ensure that all issues/needs have been resolved/met
• Install, configure and troubleshoot desktops, laptops, printers, and other peripherals
• Software installations and updates for clients as required
• Set up and configure routers, switches and other networking equipment
• Install & maintain LAN/WAN infrastructure & ensure network connectivity
• Diagnose and resolve hardware and network issues
• Monitor network performance and ensure network security measures are in place
• Conduct routine database maintenance, such as backups, updates, and patch installations
• Conduct regular backups and ensure data integrity is maintained
• Update system software and firmware to the latest versions
• Monitor server health and performance, proactively addressing issues
• Maintain accurate records of hardware inventory, network configurations, and IT support activities
• Document troubleshooting procedures and solutions for future reference
• Software deployment and software training at the client-side
• Understand the client requirements and conveys to developers
• Offer post-deployment support to end-users, assisting with any issues or questions that arise after software installation
• Maintain a complex network of MS SQL Server databases, ranging from SQL Server 2005 to SQL Server 2019
• Conduct daily, weekly, and monthly database maintenance tasks, including backups, indexing, and query optimization
• Provide technical support and assistance to ERP system users
• Troubleshoot and resolve ERP-related issues and inquiries
• Assist in ERP system updates, configurations, and maintenance
• Train end-users on ERP software functionalities
• Document and maintain records of support requests and resolutions
• Stay informed about ERP system updates and features
• Contribute to user manuals and training materials
• Collaborate with IT and ERP teams to escalate and resolve complex problems
• Collaborate with other IT team members to resolve complex technical issues
• Work closely with software developers and system administrators to ensure a cohesive IT environment

IT Support Executive at Prima Systems LLC (2021-04 – 2021-09)

Provided IT support and technical assistance including employee monitoring, system configuration, and network management.

• Utilized Workpuls, an employee monitoring and productivity tracking software, to oversee employee computer activities, gauge productivity levels, and compile detailed reports for management
• Installation, configuration and maintenance of computers, workstations and other related equipment
• Installation of MS Office 365, Outlook & creates email accounts of onboarding employees
• Installation & configuration of routers, networking switches, access points, POEs, wireless adaptors & other networking equipment
• Ensure network security and connectivity
• Performed network monitoring and troubleshooting to maintain the company's network
• Set up user accounts, permissions and passwords
• Recommended systems modifications to reduce user problems
• Installed desktop software upgrades as needed

Bachelor of Commerce in IT – University of the Punjab (2019)

BS in Computer Science in Computer Science – Virtual University Lahore (2025)