Tamsila Oussama
Customer Support Specialist | Chat & Email Support | Customer Experience| Customer Success | Issue Resolution | Client Engagement
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About
Results-driven professional with a strong educational background in Bioinformatics and a passion for management. Possesses excellent communication, leadership, and problem-solving skills. Demonstrated ability to effectively manage teams, streamline processes, and achieve organizational goals. Seeking a position to leverage my skills and contribute to the success of a dynamic organization.
Experience
Internee at Fauji Fertilizers bin Qasim ltd (2017-06 – 2017-08)
- Developed and maintained websites using HTML, CSS, and JavaScript, ensuring seamless functionality and an engaging user experience.
- Assisted in the administration and maintenance of SAP systems, ensuring data accuracy and system reliability.
- Actively participated in team meetings and contributed ideas for process improvements and system enhancements.
Customer Support Representative at Phi Consulting (2023-07 – Present)
- Assist customers via live chat, troubleshoot issues, and provide accurate solutions.
- Manage multiple chats while maintaining high attention to detail and empathy.
- Collaborate with internal teams to escalate complex issues and provide feedback.
Education
Bs in Bioinformatics – COMSATS University Islamabad (2014-03 – 2018-07)
