Tayyab Tariq

I am a highly motivated and skilled professional with a Master's degree in Computer Science (MCS) and over four years of experience in the banking and computer operation domains. Currently serving as a dedicated Customer Service Representative / officiating operation manager at UBL Ameen since 2024, I have been consistently delivering exceptional customer service and ensuring the smooth operation of various banking functions. Prior to my role as a Branch Service Officer, I worked as a Computer Operator for four years, where I honed my technical skills in efficiently managing computer systems, data entry, and batch processing.

My proficiency in troubleshooting and resolving hardware and software issues has enabled me to maintain optimal system performance and ensure a seamless operational environment. I possess a strong work ethic, exceptional communication skills, and a keen eye for detail. As a result, I excel in multitasking and effectively managing responsibilities in fast-paced environments.

My combination of banking and computer operation experience, coupled with my passion for providing outstanding service, makes me a valuable asset to any organization seeking a dedicated and accomplished professional.

Customer Service Representative / Officiating Operation Manager - UBL Ameen - Bahawalpur, Pakistan

(2024-08)

• Customer Service: Greeted customers in a friendly and approachable manner, addressing their inquiries, and resolving any issues or concerns promptly.
• Account Opening: Greeted customers in a friendly and approachable manner, addressing their inquiries, and resolving any issues or concerns promptly, and also perform the task of Account Opening.
• Compliance and Regulatory Adherence: Demonstrated a strong understanding of banking regulations and compliance requirements, ensuring all transactions
• Team Collaboration: Collaborated with fellow team members to achieve branch targets, sharing knowledge and best practices to enhance overall productivity and performance.
• Record Keeping: Maintained accurate and up-to-date records of customer interactions, transactions, and reports required for audits and internal assessments.
• Training and Development: Engaged in continuous learning and training programs provided by the bank to stay updated on new banking products, services, and industry trends, enhancing my ability to serve customers effectively.

Branch Service Officer - Meezan Bank - Bahawalpur, Pakistan

(2020-10 - 2024-08)

• Customer Service: Greeted customers in a friendly and approachable manner, addressing their inquiries, and resolving any issues or concerns promptly.
• Cash Management: Skillfully managed cash transactions, including deposits, withdrawals, and fund transfers, while maintaining accurate records and adhering to all security protocols.
• Compliance and Regulatory Adherence: Demonstrated a strong understanding of banking regulations and compliance requirements, ensuring all transactions
• Team Collaboration: Collaborated with fellow team members to achieve branch targets, sharing knowledge and best practices to enhance overall productivity and performance.
• Record Keeping: Maintained accurate and up-to-date records of customer interactions, transactions, and reports required for audits and internal assessments.
• Training and Development: Engaged in continuous learning and training programs provided by the bank to stay updated on new banking products, services, and industry trends, enhancing my ability to serve customers effectively.

Computer Operator - Irrigation Zonal Office (Budget Section) - Bahawalpur, Pakistan

(2015-05 - 2019-12)

• Data Entry and Management: Accurately inputted data into various computer programs and databases. Ensured data integrity, validated information, and resolved discrepancies promptly
• System Monitoring and Maintenance: Monitored computer systems, hardware, and software applications to detect any issues or anomalies.
• Print and Output Management: Oversaw printing tasks, maintained printers, and ensured the timely production of required documents and reports
• Troubleshooting and Issue Resolution: Identified and diagnosed hardware and software issues, and implemented appropriate solutions or escalated complex problems to the IT support team for resolution.
• Backup and Recovery: Conducted regular data backups and implemented recovery procedures to safeguard important information and minimize data loss in case of system failures or emergencies.
• System Upgrades and Updates: Assisted in the installation of software updates, patches, and new applications to keep computer systems up-to-date and secure.
• Compliance and Security: Adhered to data security protocols and ensured the confidentiality of sensitive information.

MCS - Computer Science - The Islamia University of Bahawalpur (2019)

BSc - Double Computer, Math - The Islamia University of Bahawalpur (2017)

F.Sc - Pre-Engineering - Board of Intermediate and Secondary Education Bahawalpur (2015)

Matriculation - Science - Board of Intermediate and Secondary Education Bahawalpur (2012)