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I'm Waheed Jawaid and currently I'm working in Banking sector more than 3 years and 10 months as a Service Quality Officer to check multiple KSI.
Following is the work I examined and check the process.
To maintain auto finance report ( monthly & quarterly)
To maintain banca / sale report (monthly & quarterly)
Prepared SLA with the involvement of stakeholders.
Implement all the Rule and regulations to the branches (region)
Currently I'm working I Financial institution.
Banking Sector with more than 3+ year.