Wajahat Malik

A driven and customer-focused banking professional with strong experience in call center and phone banking operations. Skilled in customer service, financial products, complaint resolution, and banking software systems. Seeking a challenging role in a reputable financial institution where I can utilize my expertise in client relations and banking operations to contribute to organizational growth and success.

Call Center Officer - Meezan Bank Limited

(2023-01 - 2026-12)

• Handled inbound and outbound customer calls professionally, ensuring timely resolution of banking-related queries and maintaining high customer satisfaction standards.
• Provided accurate information regarding accounts, transactions, balances, loans, and banking products while ensuring compliance with bank policies and procedures.
• Resolved customer complaints efficiently by analyzing issues, identifying root causes, and offering appropriate solutions within defined service timelines.
• Assisted customers in digital banking services including mobile apps, online banking portals, and ATM-related issues to enhance user experience.

Phone Banking Officer - Habib Bank Limited (HBL)

(2021-01 - 2023-12)

• Handled inbound customer calls professionally to resolve queries related to accounts, banking products, transactions, and general banking services in a timely and efficient manner.
• Provided accurate and up-to-date information regarding account balances, transaction history, bill payments, fund transfers, and due dates while ensuring customer satisfaction.
• Assisted customers in executing banking transactions such as fund transfers, account inquiries, stop payments, and service requests through phone banking systems.
• Resolved customer complaints by identifying issues, analyzing root causes.

B.Tech - Indus University, Karachi (2023-01 - 2026-12)

DAE (Diploma of Associate Engineering) - Ideal College, Gulshan-e-Iqbal, Karachi

Matriculation - F.G. Boys High School, Oshikhandass, Gilgit