Younus Ali

Results-driven Operations and Program Support professional with 3+ years of experience across international background verification, community development, and sales operations. Combines strong process management and SOP development skills with hands-on experience in cross-functional team coordination, real-time reporting, and global freelancer network management. Independently built AI-powered operational tools using Claude and ChatGPT — reducing manual processing time and improving workflow efficiency across a network of 800+ global field agents.

Holds a degree in Governance and Public Policy from National Defence University, Islamabad. Fluent in four languages. Fully equipped for remote international roles with CST/GMT overlap availability.

Assistant Operations Support at De RISC Group (2025-10 – Present)

De RISC Group is a PBSA-registered international background verification firm operating under GDPR, FCRA, and ISO compliance standards, serving clients across Europe, North America, and the Middle East.

• Manage end-to-end verification case operations on the internal web portal, ensuring full compliance with GDPR and ISO data protection standards across all active cases
• Maintain real-time case tracking dashboards in Google Sheets, providing daily status updates and escalation reports to senior management
• Serve as primary operational liaison between the Operations Team, Management, and 800+ global freelance field agents across Africa, Europe, Middle East, Americas, and Asia
• Source, vet, and onboard freelance field agents for physical site visit verifications in employment, academic, and address categories across challenging international locations
• Draft and maintain operational SOPs, task instruction templates, and briefing documents covering all stages of field verification workflows
• Collect and file required compliance documentation (equivalent to BOLs/PODs) from field agents, ensuring all case-level documentation is complete before closure
• Built a ChatGPT-powered briefing assistant that automated task instruction generation — reducing manual preparation time by ~60%
• Converted 800+ raw freelancer records into a structured, searchable DeepSeek-powered sourcing database with geographic and skill filters
• Reactivated 30–40 dormant high-value freelancers, restoring operational capacity in coverage gaps
• Produced a 20-slide onboarding PowerPoint for the global sourcing workflow

Sales Executive at Baltistan Property Advisors & Construction Co. (2023-12 – 2025-08)

• Managed end-to-end property sales operations including lead generation, client meetings, negotiations, documentation, and deal closure
• Generated leads through targeted social media marketing on Facebook and Instagram, building an organic pipeline of qualified buyers
• Maintained accurate client records, pipeline tracking spreadsheets, and follow-up schedules to ensure zero missed opportunities
• Closed approximately PKR 5 million in sales in 2024 through structured client coordination and professional communication
• Coordinated with legal, documentation, and management teams to ensure smooth transaction completion and client satisfaction

Public Relations Assistant at Gilgit Baltistan Rural Support Program (GBRSP) (2021-04 – 2021-09)

GBRSP is a leading development organization working on climate resilience, rural livelihoods, and disaster risk reduction across Gilgit-Baltistan.

• Supported community development programs including needs assessments, stakeholder consultations, and program activity coordination across rural communities
• Served as liaison between project teams, local communities, and government bodies — facilitating smooth program implementation and maintaining trust with beneficiaries
• Contributed to the GLOF (Glacial Lake Outburst Flood) Disaster Risk Reduction project, supporting field data collection and community awareness activities
• Maintained structured data reports and field activity logs for program monitoring, evaluation, and donor reporting

Volunteer Teacher at Siksa Student Welfare Organization (2020-07 – 2021-08)

• Designed and delivered lesson plans for elementary students in an underserved community in Khapalu, Gilgit-Baltistan
• Collaborated with local educators to adapt teaching materials to the needs and learning levels of students
• Demonstrated commitment to community service and social development rooted in the region of origin

BSc in Governance and Public Policy – National Defence University (2020 – 2024)

Engineering Science in Pre-Engineering – Scienta Vision College (2017 – 2019)