Yumna Hanif

Versatile Arts graduate with a strong background in educational administration, front desk management, and corporate customer service. Proven ability to handle high-volume communications, streamline school operations, and foster a welcoming environment for students, parents, and staff. Seeking to leverage exceptional organizational and interpersonal skills to contribute effectively as a school team member.

ADMIN ASSISTANT & FRONT DESK OFFICER - Al - Huda International School

(2025-10 - 2026-04)

• Greet students, parents, staff, and visitors with a warm, professional demeanor.
• Answer, screen, and forward incoming phone calls. Take accurate messages and handle general email inquiries.
• Manage the late-arrival and early-dismissal logs for students, ensuring proper parental authorization
• Maintain and update digital and physical student records, attendance data, and contact lists using the School Management System (SMS).
• Provide prospective parents with enrollment information and application forms.

CUSTOMER SERVICE REPRESENTATIVE - AM Ventures (EGO)

(2022-05 - 2023-07)

• Understanding and resolving customer complaints and queries using the Intellicon Software.
• Order Confirmations.
• Maintaining Exchange sheets using Excel.

Bachelor of Arts - Psychology and English - BAMM PECHS GOVT COLLEGE FOR WOMEN (2019 - 2022)

Intermediate - Commerce - TRINITY METHODIST GIRLS HIGHER SECONDARY SCHOOL (2016 - 2018)