Zain Mohsin

A dedicated and motivated graduate in Public Administration and Public Policy, seeking an opportunity in a reputable organization where I can effectively apply my knowledge of administration, policy implementation, data handling, and customer service. I aim to contribute positively to organizational efficiency through accuracy, teamwork, and leadership, while continuously enhancing my professional skills and gaining practical experience in a dynamic and growth-oriented work environment.

Backend Support Officer at Ufone 4G (2024-07 – 2025-08)

• Provided backend operational support to the Sales & Distribution department.
• Prepared reports related to sales performance, SIM distribution, and inventory management.
• Ensured data accuracy, confidentiality, and compliance with company policies.
• Assisted team coordination by maintaining updated records and reports.

Customer Service Representative at Inserito Technologies (2025-09 – Present)

Freelance Support

• Provided customer service support through online platforms.
• Assisted customers with course-related queries, updates, and information.
• Responded professionally to customer concerns and ensured timely resolution.
• Maintained accurate records of customer interactions and follow-ups.

Bachelors in Public Administration & Governance – NUML Islamabad (2026-01)

FSC in Pre Engineering – Punjab College Ayub Park Campus (2020)

Matriculation – Army Public School Askari 14 (2018)