Zain Mohsin
Backend Support Officer at Ufone 4G
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About
A dedicated and motivated graduate in Public Administration and Public Policy, seeking an opportunity in a reputable organization where I can effectively apply my knowledge of administration, policy implementation, data handling, and customer service. I aim to contribute positively to organizational efficiency through accuracy, teamwork, and leadership, while continuously enhancing my professional skills and gaining practical experience in a dynamic and growth-oriented work environment.
Experience
Backend Support Officer at Ufone 4G (2024-07 – 2025-08)
- Provided backend operational support to the Sales & Distribution department.
- Prepared reports related to sales performance, SIM distribution, and inventory management.
- Ensured data accuracy, confidentiality, and compliance with company policies.
- Assisted team coordination by maintaining updated records and reports.
Customer Service Representative at Inserito Technologies (2025-09 – Present)
Freelance Support
- Provided customer service support through online platforms.
- Assisted customers with course-related queries, updates, and information.
- Responded professionally to customer concerns and ensured timely resolution.
- Maintained accurate records of customer interactions and follow-ups.
Education
Bachelors in Public Administration & Governance – NUML Islamabad (2026-01)
FSC in Pre Engineering – Punjab College Ayub Park Campus (2020)
Matriculation – Army Public School Askari 14 (2018)
