Abdul Basit

A dedicated operations professional with experience in customer support, project coordination, and account management. Skilled in handling VIP and government clients, coordinating projects like the Arabic IVR system, and managing client onboarding. Backed by a strong backend support background and currently expanding expertise through a professional course in medical billing, I'm also seeking a medical billing or management role to help teams succeed and improve daily operations.

Backend Support Executive – Voice at Etisalat – HRPSP Perfect Solution Providers Pvt. Ltd

• VIP & Government Accounts: Managed critical backend operations for high-priority government entities and VIP clients across KSA (Ministry of Foreign Affairs, Ministry of Interior) and Dubai (National Academy for Childhood Development - NACD, Roads and Transport Authority - RTA).
• Client Onboarding: Executed end-to-end onboarding workflows and account configurations with high accuracy and compliance.
• Platform Operations: Utilized Nexus, ECM, and Infobip platforms to streamline communication workflows and inter-departmental support.
• Email Management & Follow-Up Accounts: Spearheaded comprehensive email correspondence, ticket tracking, and multi-channel client follow-ups to resolve escalated inquiries and ensure seamless cross-departmental coordination.

Arabic Speaker at Talabat – Mindbridge Pvt. Ltd

• Bilingual Support: Delivered exceptional Arabic and English chat support services for Talabat customers, efficiently managing a high volume of daily chats.
• Quality Assurance: Resolved complex customer queries related to orders and accounts while consistently maintaining excellent customer satisfaction scores.

Customer Account Activator & Document Verification Specialist at Sadapay – Shaheen Complex

• KYC & Identity Verification: Rigorously reviewed customer details and CNIC submissions to ensure compliance, accuracy, and security standards before authorizing account activation.

Web Administrator / Social Media Manager at Al-Amoudi Travel Agency

• Digital Operations: Managed website administration, designed promotional marketing materials, and handled online customer interactions.
• Client Services: Provided comprehensive customer support in English and Arabic for clients seeking tourism, study abroad, and visa-related services.

Graphic Designer at Wedding Cards

• Designed highly customized brochures, business cards, and promotional materials, managing direct customer consultations to meet specific design requirements.

Computer Support Technician at SmartTec

10 Months

Hardware Technician at Technology Tower

11 Months

Operations Supervisor at Dar Al-Reham Printing Press Ltd

8 Months

Bachelor of Commerce (B. Com) – University of the Punjab

Intermediate in Commerce (I. Com) – BISE Lahore

Matriculation – BISE Lahore

Secondary Schooling – Pakistan International School, Jeddah