Zarrish Marcel
Manager, People Relations
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About
Results-driven HR Personnel with nearly 20 years of experience across employee relations, HR operations, talent management, training & development, employee engagement, and organizational support. Proven expertise in grievance management, workplace ethics, policy implementation, workforce development, stakeholder management, and employee wellbeing initiatives. Recognized for driving people-focused strategies and improving employee experience.
Experience
Manager, People Relations - K-Electric Limited - Karachi, Pakistan
(2020-03)
- Lead employee relations and grievance management processes across multiple channels.
- Deliver Ethics and Code of Conduct training sessions across locations.
- Manage employee welfare initiatives and religious pilgrimage processes.
- Supervise canteen operations across 53 locations ensuring vendor compliance and service quality.
- Lead the Registered Apprenticeship Program and support workforce development initiatives.
- Manage corporate events, budgeting, logistics, and cross-functional projects.
- Recipient of KE-CARES Monthly Award (3 times).
- Awarded KE-CARES Quarterly Award for exceptional performance.
- Earned two promotions based on leadership and performance.
Deputy Manager, Member Relations - Institute of Chartered Accountants of Pakistan (ICAP) - Karachi, Pakistan
(2019-10 - 2020-03)
- Supported development of gender-inclusive HR and professional development initiatives.
- Organized leadership and networking programs for women professionals.
- Coordinated seminars, conferences, and stakeholder engagement activities.
Assistant Manager, CEO's Office - Aman Foundation - Karachi, Pakistan
(2018-01 - 2019-10)
- Managed end-to-end recruitment, screening, interviews, and onboarding activities.
- Conducted employee training sessions on HR policies and benefits.
- Supported employee engagement and executive coordination initiatives.
Administrative Officer / Secretary to Division Head - Mashreq Bank - Dubai, UAE
(2017-05 - 2017-09)
- Supported recruitment coordination, onboarding, and HR administration activities.
- Managed employee records, orientation processes, and training logistics.
Territory Sales Manager - Unilever Pakistan Limited - Karachi, Pakistan
(2015-07 - 2016-09)
- Led training initiatives, coaching, and capability development programs.
- Conducted Training Needs Assessments and developed learning modules.
Technical Lead / Trainer - Ibex Global – A TRG Company - Karachi, Pakistan
(2013-11 - 2017-01)
Managed training, quality assurance, recruitment interviews, and performance development for international sales and customer support teams.
Administrative Officer - The Aga Khan University - Karachi, Pakistan
(2011-09 - 2013-11)
Supported recruitment, candidate screening, onboarding, and HR administrative functions.
Student Advisor - Berlitz Language Centre - Karachi, Pakistan
(2008-07 - 2010-12)
Provided student counseling, academic guidance, and client support services.
Customer Service Representative - Ufone
(2006 - 2008)
Handled customer queries, service support, and complaint resolution in a fast-paced environment.
Education
Diploma - Employment Laws & Industrial Relations - Institute of Business Administration (IBA) (2019 - 2020)
MBA / M.Phil. - Human Resource Management - Iqra University (2009 - 2012)
