Alessandro Bacuzzi
Team Leader with Italian and English
Talent
Warsaw, Warszawa, Powiat m. WarszawaCzłonek od 29 stycznia 2026
·
Zatrudnij tę osobę
Wyślij ofertę pracy bezpośrednio do tego kandydata
O mnie
People-focused Team Leader with strong experience in Shared Services, BPO environments, and customer-facing operations. Proven success leading Italian–English bilingual teams delivering high-quality service, process improvements, and operational stability. Skilled in stakeholder management, performance optimization, team development, and driving continuous improvement.
Well-suited for Team Leader, Operations Supervisor, Billing/Finance TL, Customer Operations TL, and Service Delivery roles
Doświadczenie
CORE COMPETENCIES:
- Team Leadership & Performance Coaching
- Multilingual Service Delivery (Italian–English)
- KPI/SLA Management & Quality Assurance
- Stakeholder & Client Relationship Management
- Process Optimization & Continuous Improvement
- Workload Planning & Shift Scheduling
- Escalation Handling & Problem-Solving
- Recruitment, Training & Staff Development
- Reporting, Governance & Documentation
- SSC/BPO Operations & Customer Excellence
