Team Leader with Italian and English
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People-focused Team Leader with strong experience in Shared Services, BPO environments, and customer-facing operations. Proven success leading Italian–English bilingual teams delivering high-quality service, process improvements, and operational stability. Skilled in stakeholder management, performance optimization, team development, and driving continuous improvement.
Well-suited for Team Leader, Operations Supervisor, Billing/Finance TL, Customer Operations TL, and Service Delivery roles
