Arjan Hasanbelliu

As a Service Delivery Manager, I have consistently demonstrated outstanding leadership and communication skills, enabling me to build effective cross-functional teams and manage complex projects to successful completion. My extensive experience E2E in F&A towers, combined with a deep understanding of the latest technologies and tools, allows me to identify business challenges and create custom solutions that meet each client's unique needs.

With a focus on delivering excellent customer service, I have established a reputation for building long-

term, mutually beneficial relationships with my clients. Through regular communication and collaboration, I work closely with my clients to identify any potential issues and quickly resolve them,

ensuring that their expectations are always met or exceeded.

In addition, I am a skilled mentor and team builder, having successfully trained and managed team members to accomplish project milestones. I believe in setting a positive example and providing clear direction, empowering my team members to take initiative and achieve their full potential.

With my strong background in F&A towers, system implementation, and commitment to client satisfaction, I am confident that my expertise and experience would contribute to driving growth and success for any organization.

F&A Service Delivery Manager

Capgemini Polska Sp. z o.o, Krakow

• Managing a diverse portfolio of Manufacturing, FMCG & Medical Equipment accounts on PTP,

OTC and RTR streams.

• Leading high-performing teams of over 35 individuals with delivery scope across multiple markets.
• Coordinate and Control different ERP / OCR projects during their implementation and stabilization phases such as S4Hana, VIM Open Text, SAP Fiori Apps, Coupa, Celonis, Finmatics,

Instream, Esker.

• Providing SME advice with multiple clients on best practices for VIM SAP implementation.
• Co-design strategic framework to achieve mutually beneficial outcomes.
• Delivering tactical transformation programs with a focus on operational efficiency, business process automation & enabling Nex-Gen capabilities.
• Holding and delivering stakeholder monthly meeting.
• Participating as an active member in Steering Committee meetings.
• Coordinating Client visits with stake holders.
• Controlling of budget and providing monthly invoices to the clients.
• Maintaining proper staffing levels to guarantee timely and accurate deliveries.
• Coordinate among multiple external stakeholders to gain consensus on major project

.

milestones and prioritization goals.

• Increased Client trust and obtained several additional scopes.
• Advise clients on methods, technologies, process improvements and training that would increase overall business potential.
• Conduce staff and client meetings and served as liaison to manage operations for account.
• Controlling and managing of KPI / SLA based on contract.
• Controlling of Documentation and Control Compliance, which includes all DTPs, Process

Tracker, Governance reporting.

• Coordinating new hire recruitment, training, and development.

M.D. URBAN DESIGN

Cracow University of Technology (PK) - Krakow