Irmia Mishiev

Customer Success professional with experience managing customer relationships, leading implementation projects, driving product adoption, and delivering business value in technology driven environments. Experienced in onboarding, stakeholder management, technical support, project coordination, data analysis, and cross functional collaboration. Strong communication skills with a proven ability to build long term customer relationships and ensure customer satisfaction and retention.

Digital Processes Implementation Specialist at SHLOMO GROUP (2024-01 – Present)

• Led implementation and adoption of digital transformation initiatives
• Coordinated stakeholders and supported successful rollout of digital solutions
• Supported users and business teams throughout implementation and operational processes

Customer Success Manager | Project Manager | Data Analyst at CLICK INS LTD (2021-01 – 2024-12)

• Managed customer relationships in Israel and internationally
• Provided ongoing customer support and account management in Hebrew and English
• Worked closely with IT teams to resolve customer technical issues
• Led onboarding and implementation activities for company products
• Conducted business and product analysis and presented insights to management
• Prepared customer facing content, presentations, and training materials
• Represented the company at international meetings, conferences, and industry events

Security Inspector at ISRAEL AIRPORTS AUTHORITY (2016-01 – 2020-12)

• Responsible for passenger entry and exit control and operational security activities

Combat Intelligence Collection Soldier at Military Service

• Leadership role with responsibility for logistics operations supporting approximately 800 soldiers

MBA in Information Systems – The College of Management Academic Studies (2026-12)

BA in Communication and Marketing – The College of Management Academic Studies (2022-12)