Joanna Kwapis
Gaming Operations & Player Support Specialist
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O mnie
Operations and customer support professional transitioning into the gaming industry with a strong interest in Live Operations, Player Support and gaming ecosystems.
Experienced in fast-paced environments, customer communication, workflow coordination, escalation handling and problem-solving under pressure. Background includes travel operations, administration, team coordination and digital support.
Passionate about games, player experience and live-service environments. Particularly interested in Gaming Operations, LiveOps, Community Support and Player Support roles where operational thinking, adaptability and communication skills can contribute to creating better player experiences.
Doświadczenie
Operations and customer support professional with experience in fast-paced international environments including travel operations, administration, team coordination and digital support.
Background in customer service, workflow coordination, escalation handling and communication with clients across multiple channels. Experienced in working under pressure, solving operational issues and supporting remote teams.
Currently transitioning into the gaming industry with strong interest in Live Operations, Player Support, Community Operations and gaming ecosystems.
Wykształcenie
AI & Software Development Bootcamp
Frontend & Digital Tools Training
Customer Service, Operations and Administration Experience
Continuous self-learning in gaming operations, AI tools and digital systems
